Obi Okaroh

• Developed tailored insurance solutions to meet diverse client needs.
• Cultivated strong relationships with clients, enhancing customer loyalty and retention.
• Conducted thorough market analysis to identify emerging trends and opportunities.
• Completed team training sessions on product knowledge and sales strategies.

• Responsible for monitoring, managing, and measuring all sales processes within the store, meeting or exceeding the region’s business objectives. For the first year, the top store in the regionOversee Customer Services by engaging with the customer and the cashiers alike
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term customer relationships.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

• Developed business strategies by conducting comprehensive market research and competitor analysis.
• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.

Performed as a consultant for startup business in areas of marketing, sales, and training to successful outcomes.

Developed relationships with international clients and potential US clients to improve business growth via telephone and email.

Prepared various import, export and supplier forms for customs submittal.

Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.

• Supported TXU customers' product and service inquiries via multiple communication channels, managing 150+ daily incoming calls.
• Identified customers' reasons for choosing to leave One2One - in applicable cases offered incentives to stay having addressed their complaints effectively and professionally.

• Consulted with clients on business issues and developed innovative proposals.Planned and executed events such as Seminars and marketing programs to increase qualified leads.Conducted primary and secondary research to better understand customer needs and behaviors

• Collaborated with hiring managers to understand job requirements and expectations.Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Developed and implemented plans to improve recruitment process and filled their employment vacanciesStudied job descriptions and qualifications to determine applicant requirements.