I lived on 3 continents (England , Nigeria, USA) from an early age and adapted well to different mindsets and practices within various cultures This makes me able to build good rapport quickly and effectively
Obi Okaroh
Business Consultant
Tampa,Florida
Summary
I have developed strong communication skills through active listening from the initial contact. Understanding customer’s needs through seeking to know their specific needs, and identifying actions to help customers to successfully achieve their objectives quickly.
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and customer retention experience.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing goal-oriented individual versed in greeting high-volume of customers and making recommendations based on individual requirements.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
Business Consultant
Total Logistics (England, UK)
Tampa, FL
12.2001 - Current
- Performed as a consultant for startup business in areas of marketing, sales, and training to successful outcomes.
- Developed relationships with international clients and potential US clients to improve business growth via telephone and email.
- Prepared various import, export and supplier forms for customs submittal.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Customer Service Specialist
TXU (Texas Utilities) One2One (TMobile)
Milton Keynes , United Kingdom
11.2000 - 03.2003
- Provided daily support for TXU customers’ inquiries about products and services through outbound sales calls, emails, letters.
- Acknowledged the needs of prospective customers and “closed the sale” where possible.
- Responded to all One2One customer enquiries on a timely basis via 150+ incoming calls.
- Identified customers’ reasons for choosing to leave One2One - in applicable cases offered incentives to stay having addressied their complaints effectively and professionally.
Business Development Executive
DSP Solutions
Milton Keynes, United Kingdom
01.2004 - 05.2005
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with number key accounts.
- Consulted with clients on business issues and developed innovative proposals.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Planned and executed events such as Seminars and marketing programs to increase qualified leads.
- Conducted market research and reported on clients' competition.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Recruiter
A4e (Action For Employment)
Milton Keynes , United Kingdom
03.2006 - 06.2008
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and implemented plans to improve recruitment process.
- Met with businesses and filled their employment vacancies.
- Studied job descriptions and qualifications to determine applicant requirements.
Education
Bachelors - Business Administration
American College For The Applied Arts
Atlanta, GA 08.1992 - 03.1995
Skills
Staff mentoring
undefinedInterests
Timeline
Recruiter
A4e (Action For Employment)
03.2006 - 06.2008
Business Development Executive
DSP Solutions
01.2004 - 05.2005
Business Consultant
Total Logistics (England, UK)
12.2001 - Current
Customer Service Specialist
TXU (Texas Utilities) One2One (TMobile)
11.2000 - 03.2003
Bachelors - Business Administration
American College For The Applied Arts
08.1992 - 03.1995
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