Microsoft
Obianife Agu
IT Coordinator
Rosenberg,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Document Review / Data Breach Analyst
DeNovo Legal Solutions, LLC
Houston, TX
03.2022 - Current
- Analyzed and reviewed variety of documents for responsiveness and presence of PHI/PII
- Conducted complex document review tasks using Relativity platform
- Performed quality control (QC) tasks to ensure accuracy of data obtained by first level reviewers
- Daily use of Microsoft Office (primarily Excel) to upload, track, manipulate and organize data.
- Analyzed average of 81.25 pages of documents every hour.
IT Coordinator
Law Office of Lydia C Hills
Brooklyn, NY
08.2017 - 06.2021
- Use Active Directory to Create user accounts, terminate, re-activate user accounts for re-hired employees, and reset passwords.
- Managed O365 Admin to create email accounts and assign MS Office 365 Licenses.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored networks and network devices to resolve technical problems quickly
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Optimized system security and performance with proactive changes such as cloud migration and Data access optimization.
- Diagnosed and executed resolution for network and server issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Communicated regularly with customers concerning data exchange and technology integration.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Desktop Support Manager
Radac Communications Systems
Ikeja, Lagos
12.2008 - 02.2017
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Interviewed, hired, trained and mentored 18 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Led team for software engineering services and supported key clients development efforts, establishing standards, determining specification and Operational level agreements (SLA) and (OLA).
Education
Master of Science - Statistics
Texas A & M University-College Station - College Station
Remote 08.2022 - Current
Bachelor of Science - Mathematics
Imo State University
Nigeria 08.2004 - 09.2008
Skills
Advanced problem solving
Business process re-engineering
Lean manufacturing and design
Data recovery
Technical issues analysis
Software diagnosis
Mobile Device Deployment
Help Desk Operations
Desktop Technical Support
Risk mitigation planning
Documentation and reporting
Project planning and development
Implementing security programs
Developing security plans
Erecting firewalls
Symantec Endpoint Protection
Software
IOS
Enterprise Software Integration
Active Directory
Google Suite
Adobe
Freshservice
Atera
Zenddesk
Vivantio
JMP
SAS
R Studio
Timeline
Master of Science - Statistics
Texas A & M University-College Station - College Station
08.2022 - Current
Document Review / Data Breach Analyst
DeNovo Legal Solutions, LLC
03.2022 - Current
IT Coordinator
Law Office of Lydia C Hills
08.2017 - 06.2021
Desktop Support Manager
Radac Communications Systems
12.2008 - 02.2017
Bachelor of Science - Mathematics
Imo State University
08.2004 - 09.2008