OBIDIMALOR IFUNANYA LEANDA
Ibeju-Lekki,Lagos
Summary
Customer Service & Client Experience Specialist with 6+ years of progressive experience delivering exceptional customer support across real estate, tech, and service-driven industries. Skilled in conflict resolution, CRM management, and delivering high-quality client experiences in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Palton Morgan Holdings
02.2024 - 07.2025
- Delivered first-contact customer assistance with professionalism and courtesy.
- Managed client onboarding, documentation, and guided buyers through real estate acquisition.
- Coordinated timely complaint resolution improving client retention.
- Recorded customer interactions using CRM tools.
- Conducted proactive follow-up calls and service updates.
Customer Care & Sales Manager
Lekki Gardens Estate
06.2019 - 12.2023
- Responded to inbound calls providing product, pricing, and service information.
- Logged enquiries in CRM systems ensuring consistent follow-up.
- Developed customer-focused sales strategies increasing conversions.
- Improved satisfaction through communication and conflict resolution.
- Achieved sales targets and strengthened customer loyalty.
Support Department Intern
Flexisaf Edusoft Ltd
05.2018 - 04.2019
- Provided hardware/software troubleshooting support.
- Resolved customer complaints with professionalism.
- Documented technical issues for internal improvement.
- Assisted with system updates and maintenance.
Education
B.Sc. - Mass Communication
Ecotes Universitaire De La Grace
Benin, RepublicNational Diploma - Mass Communication
Federal Polytechnic Oko
Oko, Anambra StateSkills
- Customer Support & Relationship Management
- Client Experience Optimization
- CRM & Database Management
- Conflict Resolution & Service Recovery
- Professional Communication
- Process Documentation & Reporting
- Technical Troubleshooting
- Time Management & Multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- CRM Tools
- Customer Service Etiquette
- Emotional Intelligence
- Professional Writing & Communication
- Problem-Solving
- Team Collaboration
- Multitasking & High-Volume Interaction Handling
- Sales expertise
- Recordkeeping strengths
- Professional telephone demeanor
- Administrative support
- Complaint resolution
Technical And Soft Skills
- Microsoft Office (Word, Excel, PowerPoint)
- CRM Tools
- Customer Service Etiquette
- Emotional Intelligence
- Professional Writing & Communication
- Problem-Solving
- Team Collaboration
- Multitasking & High-Volume Interaction Handling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Palton Morgan Holdings
02.2024 - 07.2025
Customer Care & Sales Manager
Lekki Gardens Estate
06.2019 - 12.2023
Support Department Intern
Flexisaf Edusoft Ltd
05.2018 - 04.2019
B.Sc. - Mass Communication
Ecotes Universitaire De La Grace
National Diploma - Mass Communication
Federal Polytechnic Oko