OBINNA ACHONU
LAUREL,MD
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
12
12
years of professional experience
Work History
Manager of Operations
KACON GBLOBAL SERVICES LLC
LAUREL , MD
03.2019 - Current
- Investigated customer complaints related to product and service quality or delivery issues.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Created and managed budgets for operational departments and monitored progress against goals.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with applicable laws and regulations related to operations.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Addressed customer concerns with suitable solutions.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Administrative Officer
CHS (CARDINAL HEALTHCARE SOLUTIONS INC
LAUREL, MD
06.2013 - 06.2018
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Coordinated support to facilitate general office operations.
- Provided assistance with special projects as assigned by management team members.
- Monitored office inventory to maintain supply levels.
- Maintained positive working relationship with fellow staff and management.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed administrative team to support corporate growth and objectives.
- Planned staff and training meetings and scheduled conference rooms.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Stocked inventory and ordered office and kitchen supplies.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented administrative procedures to improve operational efficiency.
Education
Bachelor of Science - ECONOMICS
ONDO STATE UNIVERSITY
EKITI STATE UNIVERSITY07-1995
Skills
- Teamwork
- Travel coordination
- Vendor management
- Logistical planning
- Inventory control
- Professional and mature
- Teamwork and collaboration
- Business communication
- Problem-solving abilities
- Human resources support
- Scheduling appointments
- Inventory supplies
- Invoice processing
- Sensitive material handling
Languages
English
Professional
Timeline
Manager of Operations
KACON GBLOBAL SERVICES LLC
03.2019 - Current
Administrative Officer
CHS (CARDINAL HEALTHCARE SOLUTIONS INC
06.2013 - 06.2018
Bachelor of Science - ECONOMICS
ONDO STATE UNIVERSITY
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