Obinna Amanchukwu
Atlanta,GA
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Bringing a flexible schedule, an organized nature and 20 years of related experience.
An organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and also looking to grow within the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager 1
Sodexo Magic (Delta Sky Club)
08.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Operations Manager
Sodexo Magic (Delta Sky Club)
06.2023 - 08.2024
- Managed operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Ramp Supervisor
Unifi, ATL Airport (Spirit Airlines)
01.2022 - 06.2023
- Managing day-to-day running of ramp operation.
- Helped crew with airport, OSHA, TSA, FAA and other applicable regulations.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Evaluated performance and coached ramp agents on work areas.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 50 daily flights.
- Attended management weekly meetings, conducted writeups, scheduling assignments.
- Assisted in the hiring process, background checks and onboarding.
Ramp Lead
Unifi, ATL Airport (Spirit Airlines)
03.2021 - 12.2021
- Ensures Ramp Agents are in Personal Protective Equipment (PPE) and ready to perform duties.
- Drive and operate ground support equipment.
- Ensure necessary ground equipment is available in ramp area.
- Follow company and federal safety regulations and procedures.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
Ramp Duty Manager
Airport Terminal Services, ATS
02.2019 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Operations Supervisor
Reimbursement Services, McKesson Specialty Health via RemX
06.2018 - 12.2018
- Monitored, assigned and audited workload daily to ensure both individual and team goals are met.
- Motivated and trained employees to maximize team productivity.
- Managed total of 60 agents ensuring that they meet stipulated goals, metrics, Average handle time(AHT) and also ensure excellent customer service has been provided.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Operations Supervisor
MA, Convey Health Solutions
05.2017 - 04.2018
- Ensured that advocates adhere to consistent and fair practices as defined by human resource policies.
- Approval of Timecards and ensuring that advocates are punching in their times correctly using the ADP system.
- Responsible for conducting interviews and training new hires.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Completed bi-weekly payroll for 75 employees.
Site Manager
Mastec Advanced Technologies, AT&T Digital life
05.2016 - 05.2017
- Coordination of payroll Auditing and approvals, managing employee PTO and Scheduling
- Interviewed, hired and trained new workers.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
Field Supervisor
TEK systems
11.2015 - 05.2016
- Reprogramming of Wal-Mart POE and intermediate PC and PC Hardware knowledge.
- Report Escalations to project Manager and Project Coordinator
- Met with customers to resolve issues and build productive relationships.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
Operations Supervisor-Customer Service
ADT
12.2012 - 11.2015
- Coached over 50 employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Taking over escalated calls from customers.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Credential Epic Support
Texas Children's Hospital
02.2010 - 11.2012
- Conduct 1 on 1 training for Physicians.
- Proven ability to develop and implement creative solutions to complex problems.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Bachelor of Science - Computer Science
Federal University of Technology Graduated
05.2005
Skills
- Strong Verbal Communication
- Excellent Interpersonal Skills
- Excellent Management Skills
- Analytical Thinker
- Strong Team Player
- Aircraft Checks
- Pushback and Towing
- Problem Resolution
- Conference meetings
- Scanning Electronic Faxing (E-fax)
- Team meetings
- Leadership and team building
Certification
S.A.F.E 5.0 Scrum certification.
Serve Safe Certification
Additional Information
References are upon request.
Contact
Atlanta, GA 30349
Timeline
General Manager 1
Sodexo Magic (Delta Sky Club)
08.2024 - Current
Operations Manager
Sodexo Magic (Delta Sky Club)
06.2023 - 08.2024
Ramp Supervisor
Unifi, ATL Airport (Spirit Airlines)
01.2022 - 06.2023
Ramp Lead
Unifi, ATL Airport (Spirit Airlines)
03.2021 - 12.2021
Ramp Duty Manager
Airport Terminal Services, ATS
02.2019 - 02.2021
Operations Supervisor
Reimbursement Services, McKesson Specialty Health via RemX
06.2018 - 12.2018
Operations Supervisor
MA, Convey Health Solutions
05.2017 - 04.2018
Site Manager
Mastec Advanced Technologies, AT&T Digital life
05.2016 - 05.2017
Field Supervisor
TEK systems
11.2015 - 05.2016
Operations Supervisor-Customer Service
ADT
12.2012 - 11.2015
Credential Epic Support
Texas Children's Hospital
02.2010 - 11.2012
S.A.F.E 5.0 Scrum certification.
Serve Safe Certification
Bachelor of Science - Computer Science
Federal University of Technology Graduated
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