Obinna Uzoamaka
Calgary,Canada
Summary
Strategic and detail-oriented Business Analyst with 2+ years of Progressive experience supporting the implementation of enterprise-wide IT and system maintenance projects. Progressive Adept in optimizing service delivery, business processes and ensuring exceptional customer satisfaction with exceptional skills in analyzing service performance metrics, identifying areas for improvement, implementing effective solutions. Expert in interpreting business requirements, performing complex data analysis, and developing key operational and performance metrics. Solid knowledge of process modeling, and project management tools.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Analyst
TDK Trusted Positioning Inc.
02.2023 - Current
- Develop performance measurements, Key Performance Indicators (KPIs), and performance evaluation frameworks for a sensor navigation solution that improves emergency response times by 30% and operational efficiency by 20%
- Assess current state of business processes and system software by conducting document and process analysis
- Develop and deliver detailed data analytics reports on service performance, focusing on key metrics and recommendations for improvement using features in JIRA dashboards
- Implement project outcome measurement techniques to assess the success and potency of digital service projects including the indoor positioning & navigation mobile application
- Review and evaluate existing processes to identify lessons learned and opportunities for improvement in data collection, analysis, reporting, and presentation
- Interpret business requirements to determine optimum analytics solutions, perform analysis across various data formats and platforms
- Conduct in-depth analysis of performance metrics and applying data evaluation skills to identify trends and areas of improvement
- Produce requirements deliverables, validate requirements with stakeholders using workflow diagrams, process maps, and screen mock-ups
- Lead planning and coordination of meetings and requirements workshops with cross-functional teams
- Build strong relationships with internal teams, stakeholders, and external vendors, effectively negotiating to facilitate project outcomes
- Deliverables and Technologies: BRDs, Use Case Narratives, User Stories, Data models, BPMN diagrams, Lucidchart, Jira, Confluence Data Mapping, Salesforce Sales and Service Cloud, Schema Builder, SharePoint, PowerBI, Data Import Wizard, Flows, Process Builder
IT Business Analyst
Concentrix Canada
04.2020 - 02.2023
- Created and integrated Performance measurement frameworks and dashboards for a decision support tools that implemented Artificial Intelligence and augmented human decision-making which improved Service Level Agreements by over 50% and increased productivity by over 75%
- Conducted needs analysis based on client requirements to determine configuration settings of case phases, record types, processes, and paths
- Supported solution design of process automation flows using Salesforce’s declarative programming tools
- Developed Custom Objects, Formulas, Workflow Rules, Process Builder, and Validation Rules for record management systems
- Prepared statistical reports, ensuring technical accuracy, thoroughness, and clarity
- Defined and monitored key performance indicators (KPIs) aligned with organizational goals and user needs
- Collaborated with business teams to lead requirements gathering, definition, and documentation
- Validated requirements through User Acceptance testing and coordinated testing sessions
- Developed comprehensive organizational change management strategies and plans, conducting stakeholder analysis, interpreting change impact and risk assessments to facilitate seamless transitions
- Deliverables and Technologies: SFDC Sales Cloud, Service Cloud, SQL queries, CDP, Schema Builder, Miro, BRD, BPMN Diagramming, Workflow & UML Diagrams, User Stories, Jira, Confluence
Education
Bachelor of Technology - Urban and Regional Planning
Ladoke Akintola University of Technology
01.2012
Skills
- Data Analysis & Reporting
- Data Visualization
- Performance Metrics Tracking
- Project Management
- Business Analysis
- Technical Accuracy
- Performance Management
- Communication Skills
- Process Improvement
- Data Modelling Skills
- Stakeholder Management
- Facilitation & Consultation
- Organizational Change Management
Certification
- Project Management Professional (PMP), 2019
- PMI Agile Certified Practitioner (PMI-ACP), 2020
- IT Infrastructure Library (ITIL) Foundation Certification, 2021
Timeline
Project Analyst
TDK Trusted Positioning Inc.
02.2023 - Current
IT Business Analyst
Concentrix Canada
04.2020 - 02.2023
- Project Management Professional (PMP), 2019
- PMI Agile Certified Practitioner (PMI-ACP), 2020
- IT Infrastructure Library (ITIL) Foundation Certification, 2021
Bachelor of Technology - Urban and Regional Planning
Ladoke Akintola University of Technology
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