Bilingual professional with experience in consumer lending, business lending, branch management, investments and wealth management.
Results-oriented sales professional who engages with customers to establish rapport with a proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
27
27
years of professional experience
Work History
Relationship Manager
Pacific National Bank
Brickell, FL
05.2023 - Current
Participated in networking events and industry conferences to attract new clients.
Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Analyzed client financial statements to offer tailored advice and products.
Well versed and focused on all types of business lending, including business lines of credit, owner occupied, and income producing. Also participated in consumer lending including mortgages.
Business Development Officer
Bank OZK
Miami, FL
11.2022 - 05.2023
Collaborated with sales and marketing departments to support client acquisition.
Trained new employees on customer service, money handling and organizing strategies.
Built diverse and consistent sales portfolio.
Built relationships with colleagues to facilitate teamwork, cooperation and success.
Informed customers of promotions to increase sales productivity and volume.
Performed client research and identified opportunities for account growth, account penetration and market expansion.
Selected correct products based on customer needs, product specifications and applicable regulations.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Generated new business with marketing initiatives and strategic plans.
Contributed to event marketing, sales and brand promotion.
MORTGAGE LOAN ORIGINATOR
AMERANT MORTGAGE
Coral Gables, FL
01.2021 - 10.2022
Assisted credit officers with loan applications to originate 10 loans on average a month.
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Prepared documents for customers, submitting and overseeing through each step of closing process.
Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Negotiated loan terms and conditions with clients to maximize profitability.
Participated in industry events and conferences to build relationships and gain market intelligence.
BRANCH SALES & SERVICE MANAGER
AMERANT BANK F/K/A MERCANTIL BANK
01.2013 - 01.2021
Specialized in meeting specific financial needs of high net worth, domestic and international clients, including consumer, business, investments and lending.
Interviewed, hired and developed team of 7.
Compiled and analyzed data to determine approaches to improve sales and performance.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
Managed branch sales, customer service, finances and recordkeeping.
Organized promotional events and interacted with community to increase sales volume.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
LICENSED PERSONAL BANKER II
JP MORGAN CHASE BANK
01.2011 - 01.2013
Worked closely with Financial Advisors, Business Bankers and other specialty teams
Proactively approached
customers to provide product and service recommendations with high percentage of ensuing sales ratio in a
retail environment
Occasionally re-assigned to branches in areas with low client traffic to increase sales.
LICENSED FINANCIAL SPECIALIST- BANK OFFICER
WELLS FARGO BANK
01.1998 - 01.2013
Maintained sales goals at top 15% as set by company, monthly sales averaged of $1million in loans, $500,000
“new money”
Awarded Top Lender recognition for 9 consecutive years
Identified investments gaps and
successfully implemented appropriate investment strategies, frequently resulting in increased client surplus
Consistently maintained 100% customer satisfaction on Gallup style surveys
Mentored trainees and assisted
managers with new hires and other representatives to achieve goals and best sales practices.
Education
Certificate in Financial Planning - Finance
Florida State University
12.2004
MZ Bierly business training -
Miami Dade College
Skills
Effective leader
Detail oriented
Goal driven
Great communicator
Relationship Builder
Mentor
Deep Knowledge of Business
New Business Opportunities
Strategic Networking
New Business Development
Additional Information
Formerly Series 6 licensed along with Life, Health and Variable Annuities
Timeline
Relationship Manager
Pacific National Bank
05.2023 - Current
Business Development Officer
Bank OZK
11.2022 - 05.2023
MORTGAGE LOAN ORIGINATOR
AMERANT MORTGAGE
01.2021 - 10.2022
BRANCH SALES & SERVICE MANAGER
AMERANT BANK F/K/A MERCANTIL BANK
01.2013 - 01.2021
LICENSED PERSONAL BANKER II
JP MORGAN CHASE BANK
01.2011 - 01.2013
LICENSED FINANCIAL SPECIALIST- BANK OFFICER
WELLS FARGO BANK
01.1998 - 01.2013
Certificate in Financial Planning - Finance
Florida State University
MZ Bierly business training -
Miami Dade College
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