Obrian Ellis
Plymouth ,MA
Summary
Accomplished Front Office Manager with a proven track record at The Wall Street Hotel, excelling in leadership and problem resolution. Expert in implementing standard operating procedures, enhancing guest satisfaction, and driving operational efficiency. Proficient in Opera and Lightspeed, with a strong commitment to team building and delivering exceptional hospitality services.
Overview
10
10
years of professional experience
Work History
Front Office Manager
The Wall street hotel
Manhattan, New York
03.2023 - Current
- Implementing standard operating procedures for efficient front office workflow. While collaborating with other departments to ensure seamless hotel operations.
Front Office Manager
Sofitel Luxury Hotels
Manhattan, New York
06.2022 - 03.2023
- Managed front office operations and ensuring high guest satisfaction levels. While implementing standard operating procedures for efficient front office workflow.
Front Desk Supervisor
Allegria Hotel
Long Beach, NY
07.2020 - 12.2021
- Managed guest check-in and check-out procedures, reservations and payments. Managing customer complaints and rectified issues to complete satisfaction While correcting guest issues promptly with knowledgeable and friendly service.
Front Desk Agent/PBX
Equinox Golf Resort & Spa
Manchester Center, VT
10.2017 - 08.2018
- Greeted incoming guests warmly, issuing keys, sharing information on policies, and amenities. While posting charges, updating accounts, and issued bills to departing guests.
Banquet Server
The Marsh Tavern at Equinox Hotel
Manchester Center, VT
09.2015 - 09.2017
- Prepared serving and appetizer trays and setting tables in setup for events, while addressing concerns or complaints quickly to improve service.
Education
Bachelor of Science - Video/Television/Film
Hofstra University
Hempstead, NY12.2021
High School Diploma -
BurrBurton Academy
Manchester Center, VT05.2017
Skills
- Work ethic
- Problem resolution
- Configuring equipment
- Leadership
- Conflict resolution
- Guest amenities
- Reservations
- Hospitality services
- Effective planning
- Listening skills
- Administrative skills
- Team building
- Customer service
- Critical thinking
- Computer skills
- Lightspeed
- Opera
Websites
References
References References Available Upon Request
Timeline
Front Office Manager
The Wall street hotel
03.2023 - Current
Front Office Manager
Sofitel Luxury Hotels
06.2022 - 03.2023
Front Desk Supervisor
Allegria Hotel
07.2020 - 12.2021
Front Desk Agent/PBX
Equinox Golf Resort & Spa
10.2017 - 08.2018
Banquet Server
The Marsh Tavern at Equinox Hotel
09.2015 - 09.2017
Bachelor of Science - Video/Television/Film
Hofstra University
High School Diploma -
BurrBurton Academy