Obrian Dunkley
Bronx
Summary
Solution-Focused Sales & Operations Manager Leveraging a solid sales and service background with wide-ranging operations experience to drive sustainable profitability and growth. Strategic, highly driven executive with close to one decade of proven experience throughout sales, customer service, workforce development, and operations. Proven record of searching out innovative, profitable solutions in challenging environments and leveraging strategies to realize superior results and consistent growth. Expertise in recruiting and cultivating top-notch talent through effective training and personalized, talent-based placement. Long-standing passion for executing sales, nurturing customer relationships, and managing P&L. Hands-on experience in sales. Passionate, assertive leader with extensive corporate training experience.
Overview
17
17
years of professional experience
Work History
Director of Sales and Business Development
KILLOFFSEASON
11.2021
- Increased sales revenue by developing and implementing strategic sales plans and forecasts.
- Established new business partnerships by identifying potential clients and presenting tailored solutions.
- Led team to exceed sales targets through effective coaching, performance management, and motivation techniques.
- Expanded market share with the introduction of innovative product offerings and targeted marketing campaigns.
- Collaborated with Product Development team to design customized solutions based on customer feedback and needs analysis.
- Devised pricing strategies that balanced competitiveness with profitability, resulting in enhanced market positioning.
- Implemented robust CRM systems to track customer interactions effectively, enabling better account management and forecasting capabilities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Built relationships with customers and community to establish long-term business growth.
Telecommunications Engineer
Nuenvi Enterprises
11.2021 - 02.2023
- Improved network performance by designing and implementing efficient telecommunication systems.
- Reduced downtime for clients by providing prompt troubleshooting and repair services for telecommunications equipment.
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Optimized network capacity by conducting thorough analyses and identifying opportunities for improvement.
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
- Identified poor quality lines and underutilized circuits.
- Accurately read, understood and carried out written instructions.
Customer Service Supervisor
FlatRate Moving
07.2019 - 10.2021
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Created, prepared, and delivered reports to various departments.
Sales Specialist
Ralph Lauren
07.2016 - 05.2018
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Store Manager
Tommy Hilfiger
05.2012 - 06.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Sales Associate
Adidas
01.2011 - 04.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Store Manager
Lounge NYC
06.2006 - 11.2010
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
RICE High School, NY, US
New York, NY06.2006
Skills
- Top Line Growth
- Business Planning & Forecasting
- Profit & Loss Management
- Asset Management
- Sales Force Segmentation
- Strategic Sales & Marketing
- Employee Training & Development
- Microsoft ,Power point, Excel
- SPIN Selling & The Oz Principal
- Turn-Key Program Implementation
- Customer Relationship Management
- Recruitment & Retention
- Customer retention
- Product knowledge
- Relationship building
- Emotional intelligence
- Team leadership
Timeline
Director of Sales and Business Development
KILLOFFSEASON
11.2021
Telecommunications Engineer
Nuenvi Enterprises
11.2021 - 02.2023
Customer Service Supervisor
FlatRate Moving
07.2019 - 10.2021
Sales Specialist
Ralph Lauren
07.2016 - 05.2018
Store Manager
Tommy Hilfiger
05.2012 - 06.2016
Sales Associate
Adidas
01.2011 - 04.2012
Store Manager
Lounge NYC
06.2006 - 11.2010
High School Diploma -
RICE High School, NY, US
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