Hanim Ocak
Seattle,WA
Summary
I am an experience cosmetologist with over 30 years locally in the beauty industry. I have a passion for people. I’m closing my business of 7 years as it has served its purpose to fit my family’s scheduling needs. I offer complete confidence in every category of salon service & management. I’m looking for a company to employ me long term. Please consider me as a Master Lash Artist when a position becomes available.
Overview
19
19
years of professional experience
Work History
Master Lash Artist
Skylash Studio
Seattle, WA
06.2018 - 09.2024
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Maintained inventory of all supplies needed for lash services.
- Demonstrated knowledge of different types of lashes available for application.
- Assisted with training new team members in the art of lashing.
- Upsold additional beauty treatments such as facials, waxing.
- Ensured that high-quality service was provided to every client at all times.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Kept records of client visits and updated customer profiles accordingly.
- Scheduled appointments using online booking software systems.
- Adhered strictly to health and safety regulations when performing lash treatments.
- Attended regular professional development courses related to the field.
- Researched current trends in eye makeup, fashion looks.
- Developed creative ideas for promotional campaigns aimed at increasing sales.
- Recommended appropriate home care products suitable for each client's needs.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Designed specific eyelash treatments based upon guests' individual needs.
- Kept track of customer services and preferences for future reference.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
Beauty Stylist -Bobbi Brown
Nordstrom
Seattle, WA
08.2015 - 05.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Counter Manger/Estee Lauder
Macy’s
Federal Way, Washington
10.2005 - 08.2015
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Handled inventory management responsibilities such as ordering supplies and tracking sales data.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Provided assistance in other departments when needed.
- Answered customer inquiries regarding products, services, and promotions.
- Monitored stock levels and communicated low-stock issues to supervisor.
- Resolved customer complaints in a professional manner.
- Balanced daily receipts against sales transactions on POS system.
- Cross-trained colleagues on counter operations and procedures.
- Prepared reports related to daily sales transactions and customer feedback.
- Followed up with customers after purchase to ensure satisfaction with product and service.
- Attended training sessions for new products and services offered by the company.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Adjusted inventory records based on physical counts and investigation of variances.
- Followed strict confidentiality protocols when handling sensitive inventory information.
- Trained new staff on counting procedures and best practices.
Education
Cosmetology -
Gene Juarez Academy South Seattle
Federal Way, WA06-2020
Skills
- Social Media Marketing
- Client Retention Strategies
- Product knowledge mastery
- Makeup and Lashes
- Adaptable to Changing Client Needs
- New Technique Development
- Supply Ordering and Management
- Payment Processing
- Styling Suggestions
- Creativity and Originality
- Workspace Organization
- Relationship Building
- Decision-Making
- Sanitation Practices
- Customer Service
- Social skills
Timeline
Master Lash Artist
Skylash Studio
06.2018 - 09.2024
Beauty Stylist -Bobbi Brown
Nordstrom
08.2015 - 05.2017
Counter Manger/Estee Lauder
Macy’s
10.2005 - 08.2015
Cosmetology -
Gene Juarez Academy South Seattle