Oceah Fernandez
Stockton,CA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Known for having great organizational skills, looking for a new role where hard working and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Front Desk, Service Center, Schedule Coordinator
Zeiter Eye Medical Group
09.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Updated account information to maintain customer records.
Program Assistant
San Joaquin County Public Housing
06.2019 - 03.2020
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Took rent payments
- Assessed eligibility of applicants in accordance with predetermined criteria to fill vacancies
- maintain residential tenancy agreements for renewal or termination following program guidelines
Check Into Cash
Customer Service Associates
02.2017 - 11.2017
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Data entry
- Communicate with vendors
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Inspected account books and recorded transactions.
JC Penny
Sales Associates
04.2014 - 04.2015
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Utilized upselling techniques to promote additional products and increase sales.
Education
High School Diploma -
Stagg Senior High School
Stockton, CA05.2010
Skills
- Financial Reporting
- Multi-Line Phone Systems
- Data Entry
- Logistics Support
- Billing Invoice
- Document Retrieval
- Transporting files
- record keeping and book keeping
- Fluent In English and Spanish
- Cash Management
- Administrative Skills
- multitasking and time management
Languages
Spanish
Full Professional
Timeline
Front Desk, Service Center, Schedule Coordinator
Zeiter Eye Medical Group
09.2022 - Current
Program Assistant
San Joaquin County Public Housing
06.2019 - 03.2020
Check Into Cash
Customer Service Associates
02.2017 - 11.2017
JC Penny
Sales Associates
04.2014 - 04.2015
High School Diploma -
Stagg Senior High School
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