Ocean Kitzmiller
St Louis,MO
Summary
Dynamic professional with a proven track record at The Parking Spot, excelling in customer relations and dispatch coordination. Skilled in database management and adept at fostering team unity, I significantly enhanced service efficiency. My leadership at KFC led to notable increases in customer satisfaction, showcasing my ability to manage and train effectively.
Overview
2
2
years of professional experience
Work History
Dispatcher
The Parking Spot
Saint Louis, MO
12.2023 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Front Desk Agent
Best Western Plus Hotel
Saint Louis, MO
05.2023 - 12.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Kept accurate records of guest transactions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted guests at check-in, providing information on various services within hotel.
Manager
KFC
Saint Louis, MO
02.2023 - 06.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Shenandoah High School
Middletown, IN05-2020
New Castle Career Center
New Castle, IN05-2020
Skills
- Driver communication
- Service Coordination
- Customer Relations
- Database Management
- Route Navigation
- Schedule Management
- Dispatch Coordination
- Critical thinker
- Stress Tolerance
- Customer service
- Management
- Training new hires
- Cash handling
Timeline
Dispatcher
The Parking Spot
12.2023 - Current
Front Desk Agent
Best Western Plus Hotel
05.2023 - 12.2024
Manager
KFC
02.2023 - 06.2023
High School Diploma -
Shenandoah High School
New Castle Career Center
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