Ocean Sardam
Scotts Valley,CA
Summary
Versatile professional with a robust background in mental health and customer service, notably at Elevate Addiction Services. Excelled in building trust-based relationships and managing crises, complemented by strong skills in cash handling and POS systems. Achieved consistent customer satisfaction and sales targets, demonstrating exceptional time management and team leadership abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Continuing Care Counselor
Elevate Addiction Services
01.2024 - Current
- Built trust-based relationships with clients, creating safe spaces for honest dialogue about mental health concerns.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Observed and monitored client behavior and responses to treatment.
- Provided referrals to connect clients with other community resources to support mental health and well-being.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Barista
Mohi Farms
07.2023 - 01.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Family Nanny
Private Client
03.2022 - 04.2023
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Enhanced children''s cognitive development by implementing educational and stimulating activities.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Assisted with light housekeeping duties as well as running errands.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Cared for infants, including feeding, diapering, and dressing.
- Supported children's emotional and social development by being patient and understanding listener.
Sales Associate/Assistant Seasonal Manager
Carters & Oshkosh
09.2021 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Banquet/Event Server
Leal Vineyards
09.2018 - 11.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
- Answered guest questions about event plans and food service choices.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
Education
No Degree - Business
Gavilan Community College
Gilroy, CAHigh School Diploma -
Christopher High School
Gilroy, CA06-2020
Skills
- Mental health awareness
- Substance Abuse Knowledge
- Relapse Prevention
- Cash Handling
- Team Leadership
- Safe Food Handling
- POS Systems
- New Hire Training
- Infant care experience
- Certified in CPR/AED
- Household Management
- Time Management
- Retail Store Operations
Certification
- RADT Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- California Driver's License
Timeline
Continuing Care Counselor
Elevate Addiction Services
01.2024 - Current
Barista
Mohi Farms
07.2023 - 01.2024
Family Nanny
Private Client
03.2022 - 04.2023
Sales Associate/Assistant Seasonal Manager
Carters & Oshkosh
09.2021 - 03.2022
Banquet/Event Server
Leal Vineyards
09.2018 - 11.2019
No Degree - Business
Gavilan Community College
High School Diploma -
Christopher High School
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