Ocean Schmidt
Wichita,KS
Summary
A great new addition to your team, I serve as a results-oriented leader with expertise in accounting, supply chain management, and marketing. Efficient at overseeing all areas of daily operations and making effective policy decisions to impact business direction and bottom-line profits positively. Furthermore, I am highly personable and dedicated as a Customer Service Representative with extensive experience in the customer service industry. Outstanding team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. I am driven to maintain customer satisfaction and contribute to the company's success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. With 9 years of customer-oriented sales experience building relationships, I can adequately cultivate partnerships and grow profit channels. I naturally lead with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Lizzy's Lounge
Wichita, KS
08.2022 - Current
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Oversaw inventory management activities including ordering supplies as needed.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Children's Direct Support Professional
Life Patterns
Wichita, KS
07.2019 - 02.2023
- Provided individualized, person-centered support to children with disabilities.
- Facilitated daily activities such as meal preparation, bathing, dressing and toileting.
- Supported children in developing independent living skills such as money management, nutrition education and self-care routines.
- Maintained a safe environment for all participants by enforcing rules and regulations set forth by agency policies.
- Assisted individuals in learning and developing new skills.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Transported clients to doctor's appointments and errands.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Tracked and reported clients' progress based on observations and conversations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prepared patients for self-management and decision-making responsibilities.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Helped individuals address disabilities and put together career plans.
- Made referrals to utilize community resources for resident's needs.
Manager of Operations
Walt's Bar and Grill
Wichita, KS
01.2021 - 01.2022
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
- Monitored changes in demand from customers and responded accordingly by adjusting production schedules or sourcing new materials.
- Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Designed flyers, brochures and other visual aids for promotions.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Education
Bachelor of Science - Business Administration
05-2025
Associate of Science - Conservation Biology
05-2022
- Spring, 2022 - Honor Roll
- English AP Course
- 3.75 GPA
Some College (No Degree) - Psychology
Some College (No Degree) - Forensic Science
Skills
- Budgeting And Cost Control Strategies
- Budget Planning
- Workflow Optimization
- Inventory Coordination
- Business And Operations Management
- Staff Evaluation
- Inventory Maintenance
- Maintaining Inventory
- Health And Safety Compliance
- Budget Development And Management
- Customer Service
- Cost-Reduction Strategies
- Communication Improvements
- Negotiation
- Quality Controls
- Business Intelligence
- Workforce Management
- Customer Relations
- Program Planning
- Shift Scheduling
- Interpersonal Communication
- Administrative Management Abilities
- Payroll Administration
- Business Strategy Development
- Telephone Etiquette
- Team Leadership
- Team Building/Leadership
- Marketing
- Decision-Making
- Customer Invoicing
- Training Management
- Problem-Solving
- Strategic Planning
- Financial Controls Implementation
- Market Research, Forecasting, And Analysis
- Project Management
- Research
- Research Skills
- Consultative And Relationship Selling
- Promotional Planning
- Direct Sales
- Excellent Listening Skills
- Analytical Problem Solver
- Analytical Thinking
- Data Collection
- Managing Accounts
- Presentation Skills
- Social Media Marketing
- Quality Control
- Staff Leadership
- Sales And Marketing
Languages
English
Professional
Spanish
Limited
Affiliations
- Gym
- Meditation Retreats
- Self Success Seminars
References
References available upon request.
Timeline
Manager of Operations - Lizzy's Lounge
08.2022 - Current
Manager of Operations - Walt's Bar and Grill
01.2021 - 01.2022
Children's Direct Support Professional - Life Patterns
07.2019 - 02.2023
Southwestern College - Bachelor of Science, Business Administration
Hutchinson Community College - Associate of Science, Conservation Biology
Salina Area Technical College - Some College (No Degree), Psychology
Northwest Kansas Technical College - Some College (No Degree), Forensic Science
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