Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Oceana Eastman

Olympia,WA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Barista

Evergreen Espresso
04.2021 - 02.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Property Manager

Washington Land Yacht Harbor
02.2019 - 03.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

Server

Streamliner Diner
01.2011 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Science - Chemical Physics

The Evergreen State College
Olympia, WA
06-2025

Skills

  • Personable demeanor

  • Attention to detail

  • Collaborative team member

  • Analytical problem-solving

  • Effective listening skills

  • Upholding cleanliness standards

  • Adaptive and creative

  • Quality control

  • Conflict mediation

  • Reliable and dependable

  • Multitasking

  • Strong ability to manage priorities

Certification

  • MAST Permit
  • WSFH Permit
  • ICP-MS Training
  • FAAS Training
  • FTIR Training

Timeline

Barista

Evergreen Espresso
04.2021 - 02.2023

Property Manager

Washington Land Yacht Harbor
02.2019 - 03.2021

Server

Streamliner Diner
01.2011 - 01.2019

Bachelor of Science - Chemical Physics

The Evergreen State College

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