Microsoft Suite
Katrina Bray
Summary
Manager offering 20-year track record of cultivating loyalty, operational efficiency, and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar feedback. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing labor and employment law and services information, and resolving any emerging problems employees and clients might face with accuracy and efficiency.
Overview
20
20
years of professional experience
4
4
year of post-secondary education
6
6
Certifications
Work History
Disability Case Manager/TPA Manager
California Water Service Group
San Jose, CA
05.2015 - Current
- Developed and facilitated ‘Return to Work' program reducing workers' compensation liability by more than $17.1M.
- Negotiated and filed new Medical Provider Network which led to significant PPO network usage and decrease in medical costs.
- Coordinated and implemented Triage Nurse program improving injury response rate for over 1,000 employees.
- Administered critical logistics planning across 4 states and real-time financial reports for Emergency Operations Centers during significant California events such as COVID-19 response, wildfires, and public safety power outages.
- Created, tested, and implemented Supervisor's First Report of Injury reporting mechanism providing comprehensive statistical assessment for improving data driven decisions by CEO and Executives.
- Delivered programs to increase incident reporting, build statistical transparency, and implement trainings decreasing workers' compensation financial liabilities from $22M to $7M.
- Provided leadership, guidance and support to staff and team members.
- Researched best practices and developed strategies to improve program outcomes.
- Partnered with local organizations to expand access to mutual aid emergency services.
- Implemented strategies to increase awareness of available TPA services
- Coordinated with internal and external stakeholders for successful implementation of best practices and liability deduction initiatives.
Program Manager
York Risk Services
05.2013 - 05.2015
- Managed 5 teams responsible for $5M in general liability and workers compensation across 13 states from inception through settlement.
- Created multiple financial results for internal audit and external audit groups ensuring company and assets in compliance with per Sarbanes-Oxley Act.
- Led recovery process from third parties in direct claims and subrogation gathering and securing evidence in timely manner.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Coached team members on productivity strategies to accomplish challenging goals
- Interacted with customers and clients to identify business needs and requirements
- Facilitated workshops and conducted one-on-one training to educate team members
- Developed and maintained logistics workflows, procedures and reports
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Researched industry best practices in support of training development and program content
- Designed and developed programs and projects for dissemination to personnel
- Participated in vendor selection and management process for program initiatives
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Identified program obstacles and communicated possible impacts to team
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
- Leveraged project management processes and tools to define and execute projects
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Established milestones and objectives based on input from functional areas and stakeholders
- Devised creative solutions to critical customer and user needs
- Built teams to address project goals and objectives for multiple projects
- Participated in pilot tests and revised programs based on feedback and results
Workers' Compensation Claims Manager
Allianz/Fireman's Fund
04.2004 - 05.2013
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Handled service and stewardship requests from brokers and employers while taking immediate ownership, action steps for quick resolution, and prevention of reoccurrence.
- Met with staff and support personnel to improve best practices, programs and activities.
- Promoted adjuster independence by establishing KPIs and taught and counseled new team members, employers. and brokers about loss control, risk management, and best claims handling.
- Coordinated Risk Department initiatives maintaining allocation systems, developing reports, and implementing safety programs.
- Managed performance of third-party service providers including Insurance Brokers and TPAs building solid relationships and efficiently managing claims for 13 states.
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
- Established and checked coding procedures, monitored reports and updated internal files
- Created financial dashboards to provide insights into key performance indicators
- Excellent communication skills, both verbal and written
- Developed and maintained courteous and effective working relationships
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Created rewards and recognition programs for acknowledging employees' achievements
- Managed time efficiently in order to complete all tasks within deadlines
- Interacted with customers and clients to identify business needs and requirements
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Coached team members on productivity strategies to accomplish challenging goals
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Built teams to address project goals and objectives for multiple projects
- Participated in pilot tests and revised programs based on feedback and results
- Researched industry best practices in support of training development and program content
- Established milestones and objectives based on input from functional areas and stakeholders
- Leveraged project management processes and tools to define and execute projects
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Designed and developed programs and projects for dissemination to personnel
- Developed and maintained logistics workflows, procedures and reports
- Participated in vendor selection and management process for program initiatives
- Identified program obstacles and communicated possible impacts to team
- Facilitated workshops and conducted one-on-one training to educate team members
- Devised creative solutions to critical customer and user needs
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
Education
Bachelor of Arts - Adult And Continuing Education
California State University - Sacramento
Sacramento, CA 01.2002 - 05.2003
Skills
Strategic planning
Affiliations
-Association Workers' Compensation Professionals: President, V.P.
-Valley Industrial Claims Association: Recording Secretary
-Mutual Aid Resources Committee - Northern and Central California
-Critical Incident Response Management Facilitator
Software
PeopleSoft
Workday
Google Suite
Certification
OSHA 30 - Construction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Disability Case Manager/TPA Manager
California Water Service Group
05.2015 - Current
Program Manager
York Risk Services
05.2013 - 05.2015
Workers' Compensation Claims Manager
Allianz/Fireman's Fund
04.2004 - 05.2013
Bachelor of Arts - Adult And Continuing Education
California State University - Sacramento
01.2002 - 05.2003
Similar Profiles
Jacob MitchellJacob Mitchell
Water Treatment Plant/Water Distribution Operator at California Water ServiceWater Treatment Plant/Water Distribution Operator at California Water Service
Agustin Llerenas ValenciaAgustin Llerenas Valencia
Utility Worker at California Water ServiceUtility Worker at California Water Service
Gary KettelmanGary Kettelman
Foreman of Construction and Operations at California Water ServiceForeman of Construction and Operations at California Water Service
Antoinette ThomasAntoinette Thomas
Short-Term Disability Case Manager at UnitedHealthcareShort-Term Disability Case Manager at UnitedHealthcare
Jill Gray LelandJill Gray Leland
Long Term Disability Case Manager II at The Guardian Life Insurance CompanyLong Term Disability Case Manager II at The Guardian Life Insurance Company