Oceanna Liddell

• - Led a team of 5 in delivering exceptional customer service and achieving sales targets in a fast-paced, premium cosmetics environment.
• - Developed sales strategies that resulted in a 30% increase in sales and conversion during tenure.
• - Ensured brand consistency and excellence in merchandising, store presentation, and client engagement.
• - Handled all administrative operations including store opening/closing, cash management, and team scheduling.

• - Managed high-volume inbound communications, prioritizing client needs and coordinating timely emergency responses.
• - Ensured professional and empathetic service across all touchpoints, maintaining strict confidentiality in alignment with HIPAA regulations.

• Delivered high-touch luxury beauty consultations focused on personalized skincare, fragrance, and makeup recommendations

• Increased sales performance by 30% through strategic clienteling and VIP relationship building

• Applied brand storytelling to strengthen emotional client connection and product confidence

• Maintained couture-level merchandising and luxury counter presentation

• Elevated the Chanel counter to #1 in the region, driven by personalized service and high-touch clienteling.
• Trained and coached staff on luxury product knowledge, sales etiquette, and exclusive brand protocols.
• Maintained an elite client book, driving repeat business through proactive outreach, product previews, and private events.

• - Promoted from Sales Associate to Assistant Manager, becoming the youngest manager in store history.
• - Created a welcoming and educational environment through product demonstrations and skin consultations.
• - Built long-term client trust through attentive service and tailored product recommendations.