Oceanna Mason
Gainesville,FL
Summary
Knowledgeable and dedicated clinical service representative with extensive experience in healthcare field. Highly motivated with outgoing, positive demeanor and proven skills in establishing rapport with patients, faculty and staff. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to impact company success.
Overview
8
8
years of professional experience
Work History
Clinical Service Representative III
University Of Florida, College Of Medicine
05.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Clinical Service Representative II
University Of Florida, College Of Medicine
06.2021 - 05.2022
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Attended continuing education courses to stay current on referral processes and best practices.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Patient Financial Representative
UF Health Shands Hospital
06.2018 - 06.2021
- Accurately reviewed and updated patient and financial information.
- Served as a liaison between patients, providers, and insurance companies, facilitating communication around financial matters.
- Interviewed patients about payment plans, and provided applications for payment assistance.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Communicated with patients, faculty and staff to accurately obtain authorization for elective procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
Certified Nursing Assistant
North Florida Rehab And Specialty Care Center
07.2016 - 06.2018
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered high-quality care to patients in under long term care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
High School Diploma -
Keystone Heights Junior/Senior High School
05.2016
Skills
- Reliable team player
- Schedule Coordination
- Calendar and Appointment Management
- Adaptable and Flexible
- Problem-Solving
- Critical Thinking
- Administrative Support
- Clinical Documentation
Timeline
Clinical Service Representative III
University Of Florida, College Of Medicine
05.2022 - Current
Clinical Service Representative II
University Of Florida, College Of Medicine
06.2021 - 05.2022
Patient Financial Representative
UF Health Shands Hospital
06.2018 - 06.2021
Certified Nursing Assistant
North Florida Rehab And Specialty Care Center
07.2016 - 06.2018
High School Diploma -
Keystone Heights Junior/Senior High School
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