Oceiana Bond
Wadsworth,OH
Summary
Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Wadsworth Police Department
06.2024 - Current
- Receive and prioritize emergency and non-emergency calls for service
- Dispatch police, fire, and EMS units while tracking unit availability and status
- Utilize computer-aided dispatch (CAD) systems to document incidents and coordinate responses
- Maintain radio communication with field units and relay critical information efficiently
- Remain calm under pressure and assist callers experiencing high-stress situations
911 Emergency Dispatcher
Canton Police Department
08.2022 - 06.2024
- Answered and processed emergency and routine calls for a busy municipal police department
- Dispatched law enforcement personnel using two-way radios and CAD systems
- Collected and documented vital information from callers, including location, incident type, and risk level
- Collaborated with officers and neighboring jurisdictions to support coordinated responses
- Maintained detailed records of calls, dispatch logs, and incident follow-ups
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
Shift Leader
Plato's Closet
07.2020 - 08.2022
- Mentored and evaluated associate performance; coached underperformers toward improvement
- Led daily store operations, including opening and closing procedures for a 10-person team
- Analyzed productivity and sales reports to support management decisions
- Balanced registers and store safe; resolved cash discrepancies and processed all forms of payment
- Maintained clear communication with upper management regarding operations and staffing
Assistant Manager
Subway
04.2019 - 01.2020
- Managed two locations; directed and delegated tasks to hourly employees
- Supported HR and compliance processes; ensured adherence to health and safety protocols
- Acted as store manager after one month; supervised operations and team performance
- Delivered excellent service and trained team members to meet high customer service standards
- Conducted performance reviews and strategic meetings with general manager
Server
Danbury Senior Living
10.2018 - 04.2019
- Delivered meals to senior residents in both dining areas and individual rooms
- Maintained strict sanitation and food safety practices
- Built meaningful relationships with residents through daily conversations and compassionate service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Criminal Justice
University of Akron
Akron, OH12-2023
Skills
- Patience and tolerance
- Memory retention
Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
Experienced in Point-of-Sale systems and handling of all cash and payment reconciliations
Advanced in research and analysis of online information, scholarly articles, literature reviews, and summarizing conclusions
Advanced in effective and concise communication
- Situational awareness
- Prioritization
- Stress tolerance
- Works Well Under Pressure
- Teamwork and collaboration
- Multitasking and prioritization
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Languages
Spanish
Limited Working
Timeline
911 Emergency Dispatcher
Wadsworth Police Department
06.2024 - Current
911 Emergency Dispatcher
Canton Police Department
08.2022 - 06.2024
Shift Leader
Plato's Closet
07.2020 - 08.2022
Assistant Manager
Subway
04.2019 - 01.2020
Server
Danbury Senior Living
10.2018 - 04.2019
Criminal Justice
University of Akron
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