OC Giddens IV
Denver,CO
Summary
Dynamic Regional Manager with a proven track record at Lumber Liquidators, driving revenue growth and enhancing customer retention. Expert in strategic planning and CRM management, I consistently exceed sales goals while fostering team collaboration. My leadership has resulted in significant market gains and operational efficiency across multiple locations. ( Full job history is under the parent company F9 Brands )
Overview
12
12
years of professional experience
Work History
Regional Manager
Lumber Liquidators
Denver, CO
2024.11 - Current
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Managed 25+ locations $150-$300K per store / month
- Expanded business, developed revenue and managed market gains.
- Company rank #2
Territory Manager
Southwind Building Products
, Colorado
2022.10 - 2024.11
- Managed relationships with over 300 businesses across Colorado, consistently achieving and surpassing sales goals.
- Implemented CRM solutions to streamline customer interactions and enhance relationship management.
- Coordinated meetings and follow-ups to ensure seamless communication and execution of business plans.
- Developed and executed strategic sales and marketing initiatives, driving significant revenue growth.
Senior Design Specialist
Cabinets To Go
Denver, CO
2021.10 - 2022.10
- Contributed to strategic brainstorming sessions, driving innovative design solutions.
- Managed recordkeeping with precise invoicing and shipping documentation, ensuring operational accuracy.
General Manager
Cabinets To Go
Phoenix, AZ
2019.05 - 2021.11
- Implemented strategic sales tactics, achieving over $400K in sales within four months.
- Managed mass customer communications, ensuring rapid turnaround and high satisfaction.
Training and Development Manager
Lumber Liquidators
Mesa, AZ
2014.06 - 2019.05
- Evaluated and improved training programs, enhancing instructor performance and program effectiveness.
General Manager
Lumber Liquidators
2013.03 - 2019.05
- Drove 15%+ net operating profit year-over-year through effective management and leadership.
- Enhanced customer experiences by leading front-line associates and area managers.
- Developed and coordinated marketing activities to boost product promotion and sales.
Skills
- Sales & Communication
- Creative Problem-Solving
- CRM Management
- Customer Retention
- Leadership & Team Collaboration
- Strategic Planning & Execution
- Employee training
- Revenue growth
- Operational efficiency
- Business development and planning
- Staff training and development
- Presentation skills
Why Me?
Results-driven manager and operator with a proven track record of innovation and impact. Spearheaded multiple advancements within the F9 brands to streamline operations, increase efficiency, and drive measurable results. Highly adaptable and a quick study in CRM and operational systems, I intentionally approach new environments with a learner’s mindset to quickly align with company goals and accelerate growth. Coming from a fast-paced, high-demand background, I consistently exceed expectations and capitalize on opportunities to add value in slower-paced settings.
Professional Development
- Udemy training for upper management strategies, business & personal.
- Mentorship from senior management & company owners.
Timeline
Regional Manager
Lumber Liquidators
2024.11 - Current
Territory Manager
Southwind Building Products
2022.10 - 2024.11
Senior Design Specialist
Cabinets To Go
2021.10 - 2022.10
General Manager
Cabinets To Go
2019.05 - 2021.11
Training and Development Manager
Lumber Liquidators
2014.06 - 2019.05
General Manager
Lumber Liquidators
2013.03 - 2019.05