Ocheear Haywood
Lancaster,CA
Summary
Compassionate caregiver with extensive experience at California Department of Social Services, providing emotional support and physical mobility assistance. Proven ability to foster trust and adapt care to individual needs, enhancing client well-being. Skilled in training and team leadership, ensuring exceptional service and operational efficiency in fast-paced environments.
Overview
18
18
years of professional experience
Work History
IHSS Care Provider
California Department of Social Services
08.2023 - 07.2025
- Assisted clients with daily living activities, promoting independence and comfort.
- Maintained a safe and clean environment to enhance client well-being.
- Monitored client health and reported changes to appropriate parties.
- Developed positive relationships with clients to foster trust and cooperation.
- Adapted care approaches based on individual client needs and preferences.
Cashier Team Lead
SaddleBack Market
11.2015 - 12.2016
- Supervised daily operations, ensuring efficient cash flow management and exceptional customer service.
- Trained new cashiers on register procedures and company policies, enhancing team performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Implemented inventory tracking processes to minimize discrepancies and streamline restocking efforts.
Cashier
Toys"R"Us
11.2014 - 02.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking of sales and returns.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Ensured cleanliness and organization of checkout area to promote safety and efficiency.
- Implemented promotional displays, increasing visibility of seasonal items.
- Trained new cashiers on checkout procedures and customer service best practices.
Sales Representative/Cashier
KB Toys
11.2008 - 08.2009
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
Customer Service Representative
Beauty 2000 Beauty Supply
09.2007 - 03.2008
- Greet Customers entering Establishment.
- Receive payments by cash,check,vouchers, or Automatic debits.
- Product knowledge
- Process merchandise returns and exchanges.
Education
GED -
Los Angeles County Office of Education
Lancaster, CASkills
- Emotional support
- Grooming assistance
- Physical mobility support
- Compassionate caregiving
Timeline
IHSS Care Provider
California Department of Social Services
08.2023 - 07.2025
Cashier Team Lead
SaddleBack Market
11.2015 - 12.2016
Cashier
Toys"R"Us
11.2014 - 02.2015
Sales Representative/Cashier
KB Toys
11.2008 - 08.2009
Customer Service Representative
Beauty 2000 Beauty Supply
09.2007 - 03.2008
GED -
Los Angeles County Office of Education
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