Ociel Ortega Curiel
Chicago
Summary
Highly motivated professional with over 10 years of customer service experience and a proven track record of helping companies provide excellent service. Good problem solver in a constantly changing and demanding work environment with strong communication skills and outstanding work ethic.
Overview
18
18
years of professional experience
Work History
Food Runner
Monteverde
09.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Lead Host
Fat Pour
03.2019 - Current
- Work independently in a lead position and provide meal and drink service according to previously set standards and Illinois state law.
- Keep the chefs and managers informed of any issues that might affect quality of service or timing.
- Work independently in a lead position and provide meal and drink service according to previously set standards and Illinois state law.
- Develop and maintain positive client relations to ensure customer satisfaction.
- Resolve escalations and disputes from Customers and provide excellent customer service.
- Implement innovative strategies to improve sales and operations flow.
Breakfast Server
Nobu
04.2023 - 08.2024
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Continuously sought opportunities for professional development through attending workshops or seeking feedback from peers.
- Assisted in training new team members on proper serving techniques and restaurant policies, promoting consistent service standards.
- Streamlined breakfast setup, ensuring a timely and efficient dining experience for guests.
- Actively participated in pre-shift meetings to discuss goals, challenges, and expectations for each shift.
Server
Little Toasted
01.2017 - 12.2018
- Communicated all necessary and important information with the Food and Beverage Management Team.
- Performed opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
- Performed cashiering functions by closing checks and preparing end of shift paperwork.
- Responsible for daily deposits, supply ordering, and inventory audits.
Host
The Florentine
02.2014 - 10.2017
- Helped customers at point of sale and pull orders in a fluid and efficient manner.
- Responsible for all customer seating and updating locations in the computer program.
- Assisted by implementing new strategies to improve sales and operations flow.
Server / Barback / Manager
Jubile Juice and Grill
07.2007 - 01.2015
- Promoted in the company over 9 years in multiple different positions, with providing innovative ways to improve process and customer satisfaction.
- Facilitated daily inventory process to adhere to company's data integrity.
Education
High School Diploma -
Richards Career Academy
Chicago, IL05.2013
Skills
- Customer Service
- Conflict Resolution
- Fluent in English and Spanish
- Ability to Work Under Pressure
- Multi-tasking
- Microsoft Office
- Problem-solving
- Flexible schedule
- Hospitality service expertise
- Fine Dining Tableside etiquette
Timeline
Food Runner
Monteverde
09.2024 - Current
Breakfast Server
Nobu
04.2023 - 08.2024
Lead Host
Fat Pour
03.2019 - Current
Server
Little Toasted
01.2017 - 12.2018
Host
The Florentine
02.2014 - 10.2017
Server / Barback / Manager
Jubile Juice and Grill
07.2007 - 01.2015
High School Diploma -
Richards Career Academy