Ociris Martinez
Hempstead,NY
Summary
Dynamic customer service professional with extensive experience at Three Sons Bagel Cafe, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through active listening and empathetic complaint resolution, fostering loyalty and repeat business. Reliable team player committed to maintaining a welcoming environment and ensuring efficient operations.
Diligent Desired Position with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Three Sons Bagel Cafe
01.2025 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Cashier
Prime Fine Catering
07.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Hempstead High School
Hempstead, NY06.2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Customer inquiries
- Payment collection
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Conflict resolution
- Basic math
- Stress management
- Customer assistance
- Honest and dependable
- Reliable and responsible
- Team collaboration
- Active listening
- Cooperative attitude
- Customer relations
- Order taking
- Issue resolution
- Inventory stocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Three Sons Bagel Cafe
01.2025 - Current
Customer Service Cashier
Prime Fine Catering
07.2023 - 01.2025
High School Diploma -
Hempstead High School
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