Summary
Overview
Work History
Education
Skills
Timeline
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Ockeme Turner

Rock Hill,SC

Summary

To work in an interactive environment that fosters the use of creativity and teamwork in order to achieve high levels of productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

HR-Assistant

Sutherland Global Service
11.2020 - 06.2023
  • Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
  • Assist in time corrections for Amazon employees.
  • Advise employees on their pay related concerns and assist with updating direct deposit.
  • Mitigated potential legal issues by staying up-to-date on employment policy changes, promptly updating policies as needed.
  • Assist employees with transfers and promotional inquiries.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

Store Assistant

Mandeville Regional Hospital
07.2019 - 08.2019
    • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
    • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
    • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
    • Ensure hospital supplies are delivered in a timely manner after they are requested.

Volunteer

Abby Garden's Greenhouse
07.2018 - 08.2018
    • Assisted with special events and programs.
    • Maintained clean, neat, and operational facilities to serve program needs.
    • Used strong interpersonal communication skills to convey information to others.
    • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

High School Diploma -

Belair High School
Mandeville, Jamaica
09.2020

Skills

    • Adaptable and Flexible
    • Critical Thinking
    • Corporate Compliance
    • Honest and Dependable
    • Strong Communication and Interpersonal Skills
      • Clerical Support
      • Customer Service
      • Attention to Detail
      • Microsoft applications proficiency
      • Goal-Driven

Timeline

HR-Assistant

Sutherland Global Service
11.2020 - 06.2023

Store Assistant

Mandeville Regional Hospital
07.2019 - 08.2019

Volunteer

Abby Garden's Greenhouse
07.2018 - 08.2018

High School Diploma -

Belair High School

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Ockeme Turner