Octaiva Givens
Baltimore,MD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Youth Works
Baltimore
- For youth works it was a summer job where they would have use to do math for SAT
Safeway
Baltimore
- At Safeway I would ring up the customers and pack their food for them
Assistant Frontend Manager
Weis Markets
Towson
09.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- I have been Assistant Frontend Manager for 2 year.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
Education
National CPR Foundation
Forest Park High School
Baltimore, MD06.2020
Skills
Customer Service
Active Listening
Cash handling expertise
Keycomponents
- Customer Service
- Leadership/ Team player
Timeline
Assistant Frontend Manager
Weis Markets
09.2021 - Current
Youth Works
Safeway
National CPR Foundation
Forest Park High School