Summary
Overview
Work History
Education
Skills
Timeline
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Octalyse Benjamin

Port Orange,FL

Summary

Dynamic and results-driven professional with extensive call center experience at Healthinsurance.com, excelling in customer service and problem-solving. Known for enhancing customer satisfaction through effective communication and empathy. Proficient in CRM software, I consistently resolved complex issues, contributing to improved team performance and operational efficiency.

Customer service professional prepared to bring effective solutions and impactful assistance. Background includes resolving diverse inquiries and maintaining high-quality service standards. Known for strong team collaboration and adaptability to changing needs. Skills include communication and problem-solving, valued for reliability and responsiveness.

Knowledgeable customer service representative with strong foundation in customer service and issue resolution. Successfully assisted numerous clients by providing clear and concise solutions, consistently meeting service-level agreements. Demonstrated proficiency in effective communication and problem-solving.

Professional with solid experience in customer support, prepared to excel in providing top-notch assistance. Skilled in problem-solving, effective communication, and maintaining composure under pressure. Strong focus on collaboration and adapting to evolving team needs. Known for reliability and commitment to achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Tier 1 Representative

Healthinsurance.com
02.2023 - Current
  • Adapted communication style for each caller''s individual needs while maintaining professionalism and empathy.
  • Resolved complex issues for clients, ensuring a high level of satisfaction and repeat business.
  • Collaborated with team members to achieve departmental goals and maintain consistent performance standards.
  • Streamlined call handling processes to reduce hold times and improve overall efficiency.
  • Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
  • Prioritized tasks effectively during high call volume periods, ensuring prompt attention for all customers.
  • Handled sensitive customer data responsibly according to company policies, protecting privacy at all times.
  • Managed difficult calls calmly and professionally, demonstrating patience when dealing with frustrated or upset customers.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Phone Representative

MarketSource
03.2022 - 02.2023
  • Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
  • Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
  • Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
  • Collected valuable data from callers via surveys; contributed insights which helped refine marketing strategies.
  • Collaborated with team members to identify areas for improvement in customer service delivery.
  • Streamlined call handling processes for increased productivity and reduced average call times.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
  • Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
  • Improved customer satisfaction by providing timely and accurate information on products and services.
  • Participated in training programs, applying new knowledge to enhance skills and job performance.

Phone Sales Representative

T-Mobile
01.2021 - 03.2022
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.

Education

Hayward Highschool
Hayward, CA
06-2020

Skills

  • Strong work ethic
  • Goal oriented
  • Empathy and patience
  • Call center experience
  • CRM software proficiency
  • Compliance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Friendly and patient
  • Customer service expert
  • Highly professional
  • Customer communication and empathy
  • Interpersonal communication
  • Call center operations

Timeline

Tier 1 Representative

Healthinsurance.com
02.2023 - Current

Phone Representative

MarketSource
03.2022 - 02.2023

Phone Sales Representative

T-Mobile
01.2021 - 03.2022

Hayward Highschool

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Octalyse Benjamin