Octavia Armand
Chicago,IL
Overview
15
15
years of professional experience
Work History
Associate Banker
BMO Bank of Montreal
09.2021 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to details.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Shift Assistant Manager
A&S Beverages
10.2013 - 12.2016
- Processed required employee information and paperwork on a daily basis
- Prepared work scheduling and use of allocated hours when required
- Supervised employees in a fair, consistent and impartial way in accordance with store guidelines
- Operated the cash register accurately and according to company policies
- Controlled company funds, expenses, cash, inventory, equipment supplies and money orders
- Kept all store information confidential
- Prepared and/or assured that all accounting records were completed accurately and on a timely basis
- Assured that each customer received prompt and courteous service
Administrative / Customer Service Coordinator
IKON Office Solutions
08.2009 - 09.2013
- Welcomed visitors and determined nature of business and announced visitors to the appropriate personnel
- Answered 6-line switchboard, scheduling appointments for new or return visits
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to management
- Prepared and modified documents including correspondence, reports, drafts and emails
- Maintained electronic and hard copy filing system
- Booked conference rooms and order lunches for meetings and trainings as needed
- Received, sorted and routed mail, packages, and faxes
- Responded to and coordinate all service calls required by customers
- Maintained supplies and inventory by checking stock to determine inventory level; anticipating supplies; placing and expediting orders for supplies
Education
Pharmacy Technician Diploma -
Coyne College
Chicago, IL01.2010
Skills
- Investment strategies
- Portfolio management
- Financial planning
- Sales proficiency
- Branch operations
- Customer service
- Cash management
- Analytical thinking
- Developing customer relationships
Accomplishments
- Graduate of Pharmacy Technician.
- Five years in the administrative field.
- Five years of extensive experience in retail.
Timeline
Associate Banker
BMO Bank of Montreal
09.2021 - Current
Shift Assistant Manager
A&S Beverages
10.2013 - 12.2016
Administrative / Customer Service Coordinator
IKON Office Solutions
08.2009 - 09.2013
Pharmacy Technician Diploma -
Coyne College
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