Octavia Badger
Atlanta,GA
Summary
- Excellent interpersonal, organizational, problem solving and communication skills.
- Experienced in customer service and working in multifunctional environments.
- Demonstrates ability to interact with diverse individuals.
- Strong attention to detail, creative, self-motivated, confident, approachable, meticulous, proactive and takes initiative.
Overview
22
22
years of professional experience
Work History
Independent Contractor – Personal Shopper
Instacart
11.2019 - Current
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicate effectively with clients throughout the entire order lifecycle, keeping them informed of progress updates or any potential issues that may arise.
- Increase client satisfaction by delivering high-quality orders on time and within budget constraints.
- Memorize store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers, including substitutions.
Executive Director
Village Park Senior Living-Peachtree Corners
09.2022 - 03.2025
- Worked closely with organizational and sales leadership to guide operational strategies.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Built and maintained strong community team by hiring and training qualified staff to create positive and productive work environments.
- Boosted team productivity and morale by developing comprehensive employee training, development program and recognition.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Maintained strong relationships with leadership members, providing regular updates on community progress and soliciting their expertise when needed.
- Monitored compliance with company policies and state regulations to protect company and community from legal liabilities and citations.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Lead Business Office Manager
Village Park Senior Living-Peachtree Corners
11.2020 - 09.2022
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Contributed to a successful audits by preparing thorough documentation in accordance with regulatory requirements.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Service Manager
Wachovia/Wells Fargo Bank
10.2007 - 01.2020
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Monitored service staff performance and provided feedback for improvement.
Teller Specialist – Backup Head Teller
AmSouth Bank
03.2005 - 10.2007
- Responsible for the efficient operation of the teller area and maintaining cash drawer accuracy and limits.
- Maintained teller balancing at the end of each day by being available for questions and reviewing transactional work throughout each day.
- Provided leadership in delivery of consistent, predictable, and exceptional client service.
- Referred additional services and products to clients when a need was uncovered. Motivated and lead team to achieve goals and objectives.
- Performed other duties as required.
Bank Teller
Trustmark National Bank
11.2003 - 02.2005
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Samuel F.B. Morse High School
San Diego, GA06-2000
No Degree - Political Science And Journalism
University of Mississippi
Oxford, MSSkills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Resources allocation
- Operations oversight
- Time management
- Attention to detail
- Problem-solving
- Critical thinking
Timeline
Executive Director
Village Park Senior Living-Peachtree Corners
09.2022 - 03.2025
Lead Business Office Manager
Village Park Senior Living-Peachtree Corners
11.2020 - 09.2022
Independent Contractor – Personal Shopper
Instacart
11.2019 - Current
Service Manager
Wachovia/Wells Fargo Bank
10.2007 - 01.2020
Teller Specialist – Backup Head Teller
AmSouth Bank
03.2005 - 10.2007
Bank Teller
Trustmark National Bank
11.2003 - 02.2005
High School Diploma -
Samuel F.B. Morse High School
No Degree - Political Science And Journalism
University of Mississippi
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