Octavia Barnes
Gulfport,MS
Summary
A personable and dedicated customer service representative with extensive in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success and asset in whichever role and/or department assigned.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Prettigirlzcloset
05.2023 - Current
- Assisted staff with complex customer issues and implementing targeted solutions.
- Cross trained in multiple departments to process customer service request via phone support, email support or live chat when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
- Assisted customers by providing confirmations, answering questions and offering general information.
(Remote) Teleperformance
Customer Service Rep
08.2021 - 03.2023
- Cross trained in multiple departments to know all company needs.
- Analyzed and updated all necessary changes to Salesforce software.
- Processed customer service requests via phone support and email support.
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
- Audited internal data and processes to identify and manage initiatives, improving business performance.
- Recommended metrics and models based on observed trends.
- Worked with internal terms to understand business needs and changing strategies.
Sitel
Data Entry/Customer Service Representative
09.2019 - 02.2021
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Pearl High School
Pearl, MS05.2003
Skills
Efficient and Detail-Oriented
Technical Support
Medical Insurance Rep
Sales
Email Support
Salesforce
Understanding Customer Needs
Creative Problem Solving
Call Documentation
Order and Refund Processing
Data Entry
CRM Software Systems
Microsoft Office
Billing
Timeline
Customer Service Representative
Prettigirlzcloset
05.2023 - Current
(Remote) Teleperformance
Customer Service Rep
08.2021 - 03.2023
Sitel
Data Entry/Customer Service Representative
09.2019 - 02.2021
High School Diploma -
Pearl High School
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