Octavia Bristow
Health Information Management
Jacksonville,FL
Summary
Detail-oriented and dedicated professional with a degree in Health Information Management and diverse experience in the healthcare industry. Proven expertise in pharmacy operations, hospital underpayment analysis, and release of information management. Seeking to leverage skills and experience to contribute to a dynamic healthcare organization. Committed to improving patient care through efficient and accurate information management
Overview
10
10
years of professional experience
Work History
Underpayment Analyst
Cloudmed
07.2022 - Current
- Review and analyze payment data to identify underpayments from insurance companies
- Used various EMR systems to review records
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Validated correct ICD-10 and HCPCS codes
- Effectively post incoming payments from insurance carriers
- Validated results and performed quality assurance to assess accuracy of data.
- Cultivated relationships with industry leaders and within company to share tips and information.
Release of Information Specialist
ScanSTAT Technologies
01.2022 - 07.2022
- Reproduced protected health information by using data extraction and file management techniques.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Resolved medical record discrepancies by collecting and analyzing information.
- Used EPIC EMR to perform data entry functions.
- Tracked and monitored requests for medical records release.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Registered Pharmacy Technician
Baptist Medical Center
04.2019 - 03.2021
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Fill and restocked Omnicell with correct medications
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Certified Pharmacy Technician
Walgreens
Jacksonville, FL
10.2013 - 04.2019
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Manchester, NH12.2021
Skills
Information Gathering
Data Research and Validation
Drug Inventory Control
Drug Safety
Workflow Optimization
Drug Inventory Management
Insurance Verification
Insurance Billing
Document Scanning
HIPAA Compliance
Attention to Detail
Information Management
Patient Data Coding
Clerical Functions
Epic Systems
Patient Medical Records Maintenance
Customer Service
EMR Systems
Records Review
Medical Release of Information ROI Processes
Protected Health Information
Patient Rights
Records Accuracy
Timeline
Underpayment Analyst
Cloudmed
07.2022 - Current
Release of Information Specialist
ScanSTAT Technologies
01.2022 - 07.2022
Registered Pharmacy Technician
Baptist Medical Center
04.2019 - 03.2021
Certified Pharmacy Technician
Walgreens
10.2013 - 04.2019
Bachelor of Science - Health Information Management
Southern New Hampshire University