OCTAVIA BRYSON
Portsmouth,VA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Payroll Manager
ADP
08.2019 - Current
- Cultivate the client relationship by setting and managing expectations
- Communicate thoroughly and effectively with the client, specifically focusing on client responsiveness and satisfaction
- Prepare and maintain client-facing communications including – but not limited to – timelines, schedules, and meeting agendas
- Work closely with internal partners to ensure client-specific requirements are executed
- Manage multiple tasks and responsibilities simultaneously
- Ensuring my team has what they need to exceed our clients expectations meet strict deadlines
- Work with team to achieve set productivity and performance standards
- Peer mentor for new managers
- Work in collaboration with associate to establish Individual Development Plans
- Develop and administer corrective action and performance improvement plans
- Hire candidates who are successful in their role
- Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Payroll CTC Team Lead
ADP
09.2017 - 08.2019
- 2nd level support for Payroll and Benefit Client Transformation Consultants
- Train all payroll CTC new hires
- Stay updated on Federal, State, and Local jurisdiction regulations and changes and provide updates to the team
- Close partnership with sales to collaborate with prospective clients
Client Transformation Consultant I, II
ADP
01.2015 - 09.2017
- Serve as a central point of contact in the implementation phase and routinely relay project information to ADP management and client key stakeholders
- Implement ADP’s solutions in accordance with client expectations
- Monitor project deliverables and progress through the duration of the plan and manage deviations as appropriate
- Conduct onsite and virtual presentations and conference calls to orientate a new client and train client contacts on the systems and processes
- Collaborate with clients to analyze existing systems, programs, policies, and procedures and administer best practices and guidance for operational success
- Assist clients with compliance for tax, payroll and ACA laws
- Coordinate and collaborate with internal departments to address and resolve processes, products, and client-related issues
- Lead a successful client transition from implementation to service teams to ensure client satisfaction.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Payroll Specialist I, II, III
ADP
08.2012 - 01.2015
- Maintained consistent knowledge of multi-state and local tax regulations.
- Led payroll production for multistate organization.
- Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Education
BSBA - ACCOUNTING
Western Carolina University
1995
Skills
- ADP Workforce Now
- Compliance Assessments
- Problem Anticipation and Resolution
Certification
CPP – Certified Payroll Professional – 2014 – Current
Timeline
Payroll Manager
ADP
08.2019 - Current
Payroll CTC Team Lead
ADP
09.2017 - 08.2019
Client Transformation Consultant I, II
ADP
01.2015 - 09.2017
Payroll Specialist I, II, III
ADP
08.2012 - 01.2015
BSBA - ACCOUNTING
Western Carolina University
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