Overview
Work History
Education
Additional Information
Timeline
Generic

Octavia Calloway-Peters

Birmingham,AL

Overview

6
6
years of professional experience

Work History

Store Manager

Hat World INC
08.2019 - Current
  • Implemented and ensured office policies and procedures were followed
  • Created and managed employee schedules while accommodating individual requests and requirements while making sure company needs are met
  • Hired, trained and developed new employees
  • Provided leadership and direction to all employees
  • Taking disciplinary actions when necessary
  • Routinely inspected company property and equipment creating repair tickets as needed
  • Address and resolve customer concerns, complaints and compliments
  • Maintained brand loyalty and increased customer satisfaction
  • Supported store manager when needed.

Founder

01.2018 - 01.2021
  • CEO
  • Goddess Beads by Yemeya Ashantisai
  • Resolved user inquiries by utilizing multiple technologies including telephony, chat, and web-based inquiries
  • Strived for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
  • Documented information into a web-based ticketing system
  • Searched and navigated the knowledge base to identify appropriate resolution for client issues
  • Escalated unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
  • Provided delightful, efficient, and accurate resolutions to customer inquiries.

Education

B.A. - History

Miles College

Additional Information

  • HONORS & AWARDS , Reciptent of Tom Joyner Scholarship Honors Curriculum, Member 2020-present Sigma Tau Delta English International Honor Society: 2021- present

Timeline

Store Manager

Hat World INC
08.2019 - Current

Founder

01.2018 - 01.2021

B.A. - History

Miles College

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Octavia Calloway-Peters