Octavia Cannon
Mauldin,SC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
16
16
years of professional experience
Work History
Supervisor
Aiken County Detention Center
06.2018 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Restaurant Shift Manager
Burger King
12.2013 - 06.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cross-trained crew members on different duties to increase coverage.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Information Technology Analyst
Military
04.2009 - 10.2013
- Installed system updates to address vulnerabilities and reduce security issues.
- Researched and adopted new technologies to add value to existing offerings.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Investigated system issues and implemented resolutions to reduce downtime.
- Organized system operating procedures to strengthen controls.
Team Member
McDonald's
08.2006 - 12.2008
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Ridge Spring Monetta High School
Monetta, SCSkills
- Constitutional Law
- Strategic Planning
- Business Administration
- Heavy Duty Machinery
- Calm and Pleasant Demeanor
- Special Requests
- Customer Complaint Resolution
- Network Technology
- Web Applications
- Installing New Hardware
Timeline
Supervisor
Aiken County Detention Center
06.2018 - 01.2023
Restaurant Shift Manager
Burger King
12.2013 - 06.2018
Information Technology Analyst
Military
04.2009 - 10.2013
Team Member
McDonald's
08.2006 - 12.2008
High School Diploma -
Ridge Spring Monetta High School
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