Octavia Cannon
Mauldin,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Waffle House
07.2023 - Current
- Manage 2nd shift while making sure all prep is complete for next shifts to run efficiently
Supervisor
Aiken County Detention Center
06.2018 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Achieved results by working with staff to meet established targets
- Maintained compliance with company policies, objectives, and communication goals
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Restaurant Shift Manager
Burger King
12.2013 - 06.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings
- Managed schedules, accepted time off requests and found coverage for short shifts
- Cross-trained crew members on different duties to increase coverage
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Information Technology Analyst
Military
04.2009 - 10.2013
- Installed system updates to address vulnerabilities and reduce security issues
- Researched and adopted new technologies to add value to existing offerings
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
- Planned computer systems using information engineering, data modeling, and structured analysis
- Investigated system issues and implemented resolutions to reduce downtime
- Organized system operating procedures to strengthen controls.
Team Member
McDonald's
08.2006 - 12.2008
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Ridge Spring Monetta High School
Monetta, SC06.2009
Skills
- Strategic Planning
- Calm and Pleasant Demeanor
- Web Applications
- Customer Complaint Resolution
- Network Technology
- Installing New Hardware
- Special Requests
- Team motivation
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Multitasking Abilities
Timeline
Assistant Manager
Waffle House
07.2023 - Current
Supervisor
Aiken County Detention Center
06.2018 - 01.2023
Restaurant Shift Manager
Burger King
12.2013 - 06.2018
Information Technology Analyst
Military
04.2009 - 10.2013
Team Member
McDonald's
08.2006 - 12.2008
High School Diploma -
Ridge Spring Monetta High School
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