Octavia Carpenter
Madison Heights,VA
Summary
Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Assembler
Masterbrand Cabinets
Lynchburg, VA
08.2021 - Current
- Picked orders, scanned products and packed boxes.
- Updated computer tracking system with latest product movements.
- Coordinated storage locations and product movements.
- Checked shipments against paperwork and signed documents.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Finisher
Masterbrand Cabinets
Lynchburg, VA
08.2019 - 10.2021
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Painter ( sprayer )
- Seal Sander
- Provided guidance, assistance, and training to employees when needed.
- Made sure that products were produced on time and are of good quality.
Customer Service Representative
Maximus
Richmond, VA
10.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Journeys Shoes
Lynchburg, VA
05.2015 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Customer Service Representative
StarTek
Lynchburg, VA
08.2016 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Amherst County High School
Amherst, VA05.2016
Skills
- Product Packaging
- Customer Satisfaction
- Shipment Receiving and Processing
- Data Entry and Recording
- Production Procedures
- Line Work
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Inquiry Response
- Inbound and Outbound Calling
Timeline
Assembler
Masterbrand Cabinets
08.2021 - Current
Customer Service Representative
Maximus
10.2020 - 03.2021
Finisher
Masterbrand Cabinets
08.2019 - 10.2021
Customer Service Representative
StarTek
08.2016 - 08.2019
Sales Associate
Journeys Shoes
05.2015 - 01.2020
High School Diploma -
Amherst County High School
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