Octavia Carr
operation manager
Baltimore,MD
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
6
6
years of professional experience
Work History
Operations Manager
Crothall Healthcare Environmental Services
11.2022 - Current
- Oversaw facility maintenance, ensuring optimal functionality
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Nursing Assistant
Charter Assisted Living
03.2020 - 08.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Command Center Operator
Abacus Security
03.2018 - 09.2021
- Developed strong relationships with local authorities, fostering mutual cooperation when addressing emergencies.
- Utilized data analysis tools to identify patterns and trends in security incidents, informing proactive strategies for improvement.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Trained personnel in important first response procedures.
- Supervised a team of junior operators, providing guidance on best practices and encouraging professional growth.
- Established a culture of safety within the command center by enforcing strict adherence to guidelines and regulations set forth by industry standards and company policies.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
Education
High School Diploma -
Walbrook Senior High School
Baltimore, MD06.2002
Skills
- Revenue Growth
- Desktops, Laptops, and Mobile Devices
- Records Organization and Management
- Performance Management
- Customer Service Management
- Staff training/development
Timeline
Operations Manager
Crothall Healthcare Environmental Services
11.2022 - Current
Nursing Assistant
Charter Assisted Living
03.2020 - 08.2022
Command Center Operator
Abacus Security
03.2018 - 09.2021
High School Diploma -
Walbrook Senior High School
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