Sonya Mayes
Moncks Corner,SC
Summary
A Restaurant General Manager with over three decades of expertise in restaurant management, experienced in corporate, franchise, and family-run establishments. Known for revitalizing failing businesses, excelling in operational excellence, cost control, and team building. Possesses innovative problem-solving skills and effective strategies to drive profitability, improve overall efficiency, and enhance customer satisfaction. A comprehensive understanding of business operations and leadership acumen positions to successfully launch and manage a new restaurant venture.
Overview
32
32
years of professional experience
Work History
Delivery Driver
DoorDash
10.2021 - Current
- Achieved and maintain Top Dasher status, demonstrating exceptional performance, reliability, and customer satisfaction.
- Managed timely and accurate food deliveries, ensuring high customer satisfaction.
- Addressed customer concerns and provided delivery updates, maintaining excellent customer service.
- Planned optimal delivery routes, managed multiple orders, and met delivery time expectations.
- Handled unexpected challenges effectively, ensuring accurate and efficient order fulfillment.
- Adhered to traffic and safety regulations, maintaining compliance with DoorDash policies and local guidelines.
- Operated independently, demonstrating self-motivation and reliability.
- Proficient in using the DoorDash app for order management, navigation, and communication.
- Contributed to customer retention through reliable and friendly service, encouraging repeat business and positive reviews.
Restaurant General Manager
Sonics
02.2018 - 10.2021
- Operational Leadership: Directed daily restaurant operations, including employee selection, development, and performance management.
- Inventory and Supply Management: Supervised inventory control and food/supply ordering to ensure optimal stock levels and cost efficiency.
- Profit Optimization: Implemented strategies to maximize profits while maintaining high standards of customer satisfaction.
- Comprehensive Oversight: Managed all restaurant areas, making final decisions on crucial matters to ensure seamless operations.
- Administrative Precision: Ensured accurate and timely completion of financial and personnel/payroll duties in line with company policies.
- Customer Service Excellence: Maintained superior customer service standards, addressing and resolving complaints to convert dissatisfied guests into loyal patrons.
Restaurant General Manager
TGI Fridays
02.2016 - 01.2018
- Operational Leadership: Directed daily restaurant operations, including employee selection, development, and performance management.
- Inventory and Supply Management: Supervised inventory control and food/supply ordering to ensure optimal stock levels and cost efficiency.
- Profit Optimization: Implemented strategies to maximize profits while maintaining high standards of customer satisfaction.
- Comprehensive Oversight: Managed all restaurant areas, making final decisions on crucial matters to ensure seamless operations.
- Administrative Tasks: Ensured timely and correct completion of financial and personnel/payroll duties in line with company policies.
- Customer Service Excellence: Maintained superior customer service standards, addressing and resolving complaints to convert dissatisfied guests into loyal patrons.
Restaurant General Manager
Baja Fresh
09.2012 - 01.2016
- Operational Leadership: Directed daily restaurant operations, including employee selection, development, and performance management.
- Inventory and Supply Management: Supervised inventory control and food/supply ordering to ensure optimal stock levels and cost efficiency.
- Profit Optimization: Implemented strategies to maximize profits while maintaining high standards of customer satisfaction.
- Comprehensive Oversight: Managed all restaurant areas, making final decisions on crucial matters to ensure seamless operations.
- Administrative Tasks: Ensured timely and correct completion of financial and personnel/payroll duties in line with company policies.
- Customer Service Excellence: Maintained superior customer service standards, addressing and resolving complaints to convert dissatisfied guests into loyal patrons.
Restaurant General Manager
Taco Bell
03.2006 - 09.2012
- Operational Leadership: Directed daily restaurant operations, including employee selection, development, and performance management.
- Inventory and Supply Management: Supervised inventory control and food/supply ordering to ensure optimal stock levels and cost efficiency.
- Profit Optimization: Implemented strategies to maximize profits while maintaining high standards of customer satisfaction.
- Comprehensive Oversight: Managed all restaurant areas, making final decisions on crucial matters to ensure seamless operations.
- Administrative Tasks: Ensured timely and correct completion of financial and personnel/payroll duties in line with company policies.
- Customer Service Excellence: Maintained superior customer service standards, addressing and resolving complaints to convert dissatisfied guests into loyal patrons.
Restaurant General Manager
Mc Donald's
11.1992 - 03.2006
- Operational Leadership: Directed daily restaurant operations, including employee selection, development, and performance management.
- Inventory and Supply Management: Supervised inventory control and food/supply ordering to ensure optimal stock levels and cost efficiency.
- Profit Optimization: Implemented strategies to maximize profits while maintaining high standards of customer satisfaction.
- Comprehensive Oversight: Managed all restaurant areas, making final decisions on crucial matters to ensure seamless operations.
- Administrative Tasks: Ensured timely and correct completion of financial and personnel/payroll duties in line with company policies.
- Customer Service Excellence: Maintained superior customer service standards, addressing and resolving complaints to convert dissatisfied guests into loyal patrons.
Education
High School Diploma -
Mascoutah High School
ServSafe Certification
Hamburger University
Oak Brook, ILBusiness Management
Trident Technical College
Charleston, SCSkills
- Business Management
- Cost Control
- Team Building & Supervision
- Staff Development & Training
- Inventory Management
- Health Code Compliance
- Policies & Procedures Manuals
- Expense Reduction
- Food Safety
- Interpersonal Communication
- Front of House Management
- Professional Demeanor
Timeline
Delivery Driver
DoorDash
10.2021 - Current
Restaurant General Manager
Sonics
02.2018 - 10.2021
Restaurant General Manager
TGI Fridays
02.2016 - 01.2018
Restaurant General Manager
Baja Fresh
09.2012 - 01.2016
Restaurant General Manager
Taco Bell
03.2006 - 09.2012
Restaurant General Manager
Mc Donald's
11.1992 - 03.2006
High School Diploma -
Mascoutah High School
ServSafe Certification
Hamburger University
Business Management
Trident Technical College
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