Octavia Everett
Denver,CO
Summary
Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivatio.
Overview
15
15
years of professional experience
Work History
General Manager
Tesla
07.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth by 33% while leading operations, strategic vision, and long-range planning.
- Introduced self-serve drives special events to expand customer demographics, increasing daily business by 12%.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Operations Manager
Tesla
08.2021 - 07.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff, vendors, and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining delivery and sales operations.
Operations Advisor
Tesla
10.2019 - 08.2021
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations for logistics and timely carrier direct deliveries.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Delivery Experience Specialist
Tesla
12.2018 - 10.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front of house operations to alleviate congestion and promptly address employee or customer concerns.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Delivery Experience Specialist
Tesla
08.2018 - 12.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Oversaw delivery portfolio encompassing Littleton with 75+ deliveries per week.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Insurance Verification Specialist
University of Colorado Health
04.2016 - 08.2018
- Monitored surgery and procedure reports
- Verified insurance coverage along with patient's financial responsibility
- Establish relationship between the several departments responsible for patient care regarding financial responsibility (insurance, private pay, co-pays, etc.)
- Established a more direct line of communication from our front office staff with back office insurance questions and concerns
- Implemented a shadowing process for front desk staff to ensure communication to the patient regarding insurance was accurate and up-to-date
Personal Access Representative
University of Colorado Health
06.2015 - 04.2016
- Improved customer service during check-in and check-out process
- Assisted patients with disabilities with transportation and other appointments throughout the hospital
- Coordinated patient/doctor communication with care questions, scheduling and other urgent matters
- Prioritized the day's task with the needs of the clinic
- Developed processes for efficient imaging of test results and management of health records
- Established process to ensure patients who missed appointments were contacted and rescheduled
- Assisted in ensuring patients are billed correctly through the appropriate work queues
Accountant Tech III
University of Colorado
04.2014 - 06.2015
- Provided customer service to walk-in customers as well as over the phone
- Constantly determined ways to improve processes with Federal Perkins loan program and past due tuition accounts
- Assisted in reconciling speedtypes and accounts
- Effectively assisted customers in understanding Federal Loans and resolved questions and/or concerns
- Communicated needs of department with manager for example with compliance and audits
- Imaged and retain all financial documents
- Researched and communicated upcoming changes in regulations for Federal Perkins Loan
- Created and managed vault inventory for Master Promissory Notes
- Monitored financial reports
- Created calendars and task list to keep department on track with completing work
- Trained work study staff to work to the standards of the department and follow up on their tasks and assignments
Accountant Tech II
University of Colorado
10.2013 - 04.2014
- Verified and recorded bank deposits
- Assisted in writing policies and procedures
- Performed cashiering duties by utilizing the University of Colorado's student data base system to include processing and posting Boulder Campus student tuition payments
- Processed and posted departmental cash receipts in the Integrated Student Information System (ISIS.)
- Disbursed cash in conjunction with refund/paid out voucher
- Printed and issued express warrants including short-term loans, demand warrants, and athletic aid
- Verified completeness and accuracy of cash receipts received by departments
- Balanced ISIS entries made to PeopleSoft Financial System
- Performed data entry of scanned documents using the University's imaging system, Capture/Singularity
- Balanced cash registrar at the end of each business day
- Utilized resources to accommodate the needs of student, parents, departments, and external patrons
Customer Service Rep/Inventory Control Specialist
Verizon Wireless
11.2010 - 10.2013
- Balanced and counted all till for the store and prepared daily cash deposits
- Ordered cash and office supplies
- Organized and maintained inventory for quick access
- Researched and reconciled mistakes made with processing transactions and inventory loss
- Answered incoming calls and relay messages to unavailable sales representatives
- Trained staff on proper processing of transactions when there were system enhancements
- Planned and facilitated meetings
Medical Assistant
Denver Occupational & Aviation Medicine
10.2009 - 01.2011
- Process and document co-pays, out of pocket expenses, and insurance payments
- Balance cash drawer nightly and submit for deposit preparation
- Prepare medical charts prior to scheduled visit by verifying payment, identification, and ensuring completeness of mandatory documents
- Document purpose of visit and check patient vital signs prior to meeting with physician
Accountant Tech II
University of Colorado
05.2010 - 11.2010
- Performed cashiering duties by utilizing the University of Colorado's student data base system to include processing and posting Boulder Campus student tuition payments
- Processed and post departmental cash receipts in the Integrated Student Information System (ISIS.)
Education
Associate of Science - Business Administration And Management
Community College of Aurora
Aurora, CO05-2017
Skills
- Branding
- Advertising and marketing
- Sales
- Goal setting
- Global solutions
- Sales team development
- Staff training and development
- Revenue and market expansion
- P&L management
- Top talent recruiting, hiring, and retention
Timeline
General Manager
Tesla
07.2023 - Current
Operations Manager
Tesla
08.2021 - 07.2023
Operations Advisor
Tesla
10.2019 - 08.2021
Senior Delivery Experience Specialist
Tesla
12.2018 - 10.2019
Delivery Experience Specialist
Tesla
08.2018 - 12.2018
Insurance Verification Specialist
University of Colorado Health
04.2016 - 08.2018
Personal Access Representative
University of Colorado Health
06.2015 - 04.2016
Accountant Tech III
University of Colorado
04.2014 - 06.2015
Accountant Tech II
University of Colorado
10.2013 - 04.2014
Customer Service Rep/Inventory Control Specialist
Verizon Wireless
11.2010 - 10.2013
Accountant Tech II
University of Colorado
05.2010 - 11.2010
Medical Assistant
Denver Occupational & Aviation Medicine
10.2009 - 01.2011
Associate of Science - Business Administration And Management
Community College of Aurora
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