Octavia Foreman

• Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
• Managed high call volume, prioritizing cases and providing prompt assistance to customers.
• Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
• Assisted in the development of training materials and resources for the support team to enhance overall performance levels.

• Coordinated with back-end developers to ensure proper functioning of front end applications.
• Analyzed performance metrics to optimize website usability.
• Managed release schedules and ensured timely delivery of projects.

• Cash management, team scheduling and

Customer service representative

• Checked and secured 5-8 building entrances over two hour spans.
• Monitored  security cameras and fire, building and alarm systems.
• Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
• Checked passes and credentials of persons seeking to enter property and issued passes for guests.
• Called and coordinated with police, fire and EMT services.
• Immediately reported fires, accidents and other safety hazards.

• Checked and secured building entrances.
• Checked passes and credentials of persons seeking to enter property and issued passes for guests.
• Patrolled the premises regularly to ensure safety of employees and visitors.
• Patrolled buildings, facilities and perimeter areas to prevent damage to property.
• Maintained safety by quickly responding to alarms and investigating disturbances.

• Updated signage to reflect current prices and help promote target merchandise.
• Helped customers complete purchases, including processing payments and bagging items.
• Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
• Processed up to 30-40 customer orders per day.

• Demonstrated exceptional interpersonal and communication skills, which improved team collaboration and customer relationships .
• Recruited and hired highly talented individuals who brought skills in efficiency and motivation to department, which increased efficiency of entire team.
• Planned community meetings for town officials on a bi-monthly basis and coordinated availability of conference rooms.

• Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
• Performed routine tests such as urine dip stick, vision and hearing tests.
• Prepared patients for examinations, taking vital signs and updating medical  histories.
• Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.