Octavia Gibson
Orange Park,FL
Summary
Collaborative leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Delivery Process Manager
General RV Center
09.2018 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Lead Auto Loan Processor
Ally Financial
10.2013 - 07.2017
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Lead Medical Biller and Coder
Abeo
08.2009 - 08.2013
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues
- Resolved complex billing issues by conducting thorough research, working closely with insurance providers to reach favorable outcomes for both parties involved.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
Education
Associate of Arts - Business Administration And Management
St. Johns River State College
Palatka, FL12.2008
Skills
- Team Leadership
- Verbal and Written Communication
- Critical Thinking
- Complex Problem-Solving
- Time Management
- Digital skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTimeline
Delivery Process Manager
General RV Center
09.2018 - Current
Lead Auto Loan Processor
Ally Financial
10.2013 - 07.2017
Lead Medical Biller and Coder
Abeo
08.2009 - 08.2013
Associate of Arts - Business Administration And Management
St. Johns River State College
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