Octavia Graham
Summary
Detail-oriented and customer-focused individual. Possess strong communication and leadership skills, committed to delivering exceptional service to clients. Seeking a position that allows me to leverage my expertise in customer service.
Certified clinical professional with proven record in hemodialysis care. Deep experience in patient management and equipment maintenance. Known for effective teamwork and reliable adaptability to changing clinical needs.
Diligent HemodialysisTechnician with robust background in clinical hemodialysis. Skilled in patient care and maintaining dialysis equipment, ensuring optimal treatment outcomes. Demonstrated proficiency in patient monitoring and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
Concerto
12.2023 - Current
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
- Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Monitored patient vital signs, lab results and other indicators of health.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Certified Clinical Hemodialysis Technician
Fresenius
05.2022 - 10.2023
- Company Overview: Experienced Automotive Mechanical Inspector with a keen eye for detail and a passion for ensuring the safety and reliability of vehicles
- Proficient in conducting thorough inspections of mechanical components, systems, and structures in accordance with industry standards and regulations
- Skilled in diagnosing and identifying issues related to engines, transmissions, brakes, suspension, and other vital automotive systems
- Interacted with customers in a courteous and professional manner, addressing inquiries and providing information about services
- Handled customer complaints and concerns effectively, ensuring resolution and customer satisfaction
- Assisted in scheduling appointments and managing customer appointments to optimize workflow
- Collaborated with team members to ensure a seamless customer experience from drop-off to pickup
- Experienced Automotive Mechanical Inspector with a keen eye for detail and a passion for ensuring the safety and reliability of vehicles
- Recognized for outstanding customer service and received multiple positive reviews from satisfied clients
- Recognized for consistently meeting or exceeding daily shipment targets, contributing to the overall operational efficiency of the warehouse
- Customer Service: Strong interpersonal skills, ability to handle customer inquiries and concerns professionally
- Communication: Effective verbal and written communication skills
- Leadership: Experience in training and mentoring new team members, contributing to a positive and collaborative work environment
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Maintained compliance with state regulations governing clinical practice, adhering to organizational policies and procedures at all times during service provision.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Certified Clinical Hemodialysis Technician
Davita
11.2011 - 02.2022
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
- Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and sterilized instruments, equipment and surfaces.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Education
No Degree - Business
Union Institute & University
Miami, FLNo Degree - Business Management
Miami Dade College
Miami, FLHigh School Diploma -
Miami Springs High School
Miami Springs FL06-1991
Skills
- Customer Service
- Interpersonal Skills
- Communication
- Verbal Communication
- Written Communication
- Leadership
- Training
- Mentoring
- Collaboration
- Dialysis machine operation
- Blood pressure monitoring
- Vascular Access care
- Blood sample collection
- HIPAA compliance
- Adaptable to change
- Patient monitoring
- Continuous renal replacement therapy
- Equipment sterilization
- Needle insertion
- Dialysis management
- Clinical communication
- Water treatment systems
- Documentation accuracy
Accomplishments
- Earned "Town Crier " for Implementing new and innovative ideas to clinical changes and outcomes for our teammates
Certification
BONENT CERTIFIED , The board of Nephrology Examiners Nursing and Technology (CHP)
Languages
English
Timeline
Certified Clinical Hemodialysis Technician
Concerto
12.2023 - Current
Certified Clinical Hemodialysis Technician
Fresenius
05.2022 - 10.2023
Certified Clinical Hemodialysis Technician
Davita
11.2011 - 02.2022
No Degree - Business
Union Institute & University
No Degree - Business Management
Miami Dade College
High School Diploma -
Miami Springs High School
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