Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Websites
Timeline
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Octavia Harris

Octavia Harris

Portland,Oregon

Summary

Highly motivated professional with a proven track record of adaptability and a robust work ethic. Renowned for customer service excellence, innovative problem-solving, and advanced technical skills. Expert in diagnosing issues and engineering effective solutions. Distinguished as an articulate communicator, both verbally and in writing, skilled at fostering strong client relationships and surpassing objectives. Possesses outstanding interpersonal abilities, facilitating autonomous and collaborative work, while swiftly acquiring new competencies. Passionately driven to embrace new challenges and make a meaningful impact to organizational success.

Overview

20
20
years of professional experience

Work History

Inspirational Music Composer & Wellness Advocate

HeadUpShouldersBack.club
Portland, OR
01.2014 - Current
  • Composed and produced original music compositions aimed at empowering and boosting self-esteem, drawing inspiration from scriptural wisdom to provide healing.
  • Leveraged music as a dynamic tool for spiritual and emotional wellness, creating compositions that resonate with clients' innermost feelings, facilitating paths to recovery and self-discovery.
  • Conducted online music sessions, harnessing the transformative power of music to uplift and motivate diverse individuals.

Customer Service/Tech Support

Netflix, Inc.
Hillsboro, OR
10.2006 - 04.2009
  • Provided exceptional customer service and support, adept at explaining complex issues clearly.
  • Handled diverse inquiries including billing, password resets, and tech-related issues.
  • Resolved complex complaints with professionalism and empathy, retaining customers by suggesting solutions.
  • Documented customer interactions and maintained product knowledge to assist effectively.

Inside Sales/Tech Support

Alteryx (formerly SRC, LLC)
Orange, CA
04.2004 - 02.2006
  • Territory Trailblazer: Pioneered consultative selling, elevating customer satisfaction and loyalty.
  • Sales Maestro: Synchronized client needs with our offerings, surpassing revenue and conversion targets.
  • Client Relations & Growth Expert: Addressed inquiries and strengthened relationships, ensuring satisfaction and account expansion.
  • Satisfaction Sustainer: Ensured ongoing client happiness and utilized feedback to improve services.
  • Innovation Catalyst: Transformed sales strategy with a dynamic sales board, pivotal in enhancing team performance and sales metrics.

Education

Highschool Diploma-General Studies -

Harcourt Learning Direct
02.2000

Skills

  • Musical Creativity
  • Music Editing
  • Melodic Development
  • Self-Motivation
  • Empathy and Patience
  • Interpersonal Skills
  • Effective Communication
  • Problem Solving
  • Technical Proficiency
  • Attention to Detail

Hobbies and Interests

  • Writing Uplifting Music
  • Motivating People
  • Online Research
  • Creating Designs
  • Helping the Elderly
  • Watching Basketball

Timeline

Inspirational Music Composer & Wellness Advocate

HeadUpShouldersBack.club
01.2014 - Current

Customer Service/Tech Support

Netflix, Inc.
10.2006 - 04.2009

Inside Sales/Tech Support

Alteryx (formerly SRC, LLC)
04.2004 - 02.2006

Highschool Diploma-General Studies -

Harcourt Learning Direct

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Octavia Harris