Summary
Overview
Work History
Education
Skills
Timeline
Generic
Octavia Hawkins-Crenshaw

Octavia Hawkins-Crenshaw

PHILA,PA

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

18
18
years of professional experience

Work History

Frontline Supervisor

UPS
07.2013 - 05.2025
  • Trains and mentor employees to achieve operational goals.
  • Assigned employees to specific destinations.
  • Planned, organized and controlled operations of front-end area.
  • Follow security and safety protocols

Package Handler

UPS
11.2012 - 12.2012
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Security Guard

APG Security
01.2011 - 06.2011
  • Controlled personnel access by monitoring identification of individuals entering restricted areas.
  • Provided employees and visitors with proper company-issued identification, maximizing security.
  • Protected property and staff by maintaining safe and secure environment.
  • Monitored entry-exit activity, allowing only authorized personnel to enter facility.
  • Locked doors and gates of entrances and exits to secure buildings.

Cashier

Adams Bowling Bonanza
07.2009 - 07.2010
  • Greeted and informed customers of products, fostering positive store experiences.
  • Delivered service excellence through all points of contact.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Processed cash, check and credit cards for customer purchases.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed and recorded totals of transactions.

Cage Wash Technician

Charles River Laboratories
04.2009 - 02.2010
  • Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses.
  • Maintained inventories of supplies.
  • Activated cleaning equipment and machines.
  • Turned valves and handled on equipment to regulate pressure and flow of water, air, steam and abrasives from sprayer nozzles.
  • Rinsed objects and placed them on drying racks and use cloth, squeegees and air compressors to dry surfaces.
  • Monitored operation of cleaning machines and stopped machines and notified supervisors when malfunctions occur.
  • Inspected parts, equipment and vehicles for cleanliness, damage and compliance with standards and regulations.
  • Swept, shoveled, or vacuumed loose debris or salvageable scrap into containers and removed containers from work areas.
  • Transported materials, equipment, or supplies to or from work areas using carts or hoists.

Customer Service Cashier

Brunswick Adams Lanes
03.2008 - 07.2009
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Used POS system to compute accurate sales prices for purchase transactions.
  • Resolved customer concerns to meet unique needs and boost satisfaction.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash, check and credit cards for customer purchases.
  • Provided product information and resolved concerns to assist customers.

Customer Service Representative

Brunswick Adams Lanes
01.2008 - 03.2008
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Followed up with customers regarding product functionality and overall satisfaction.
  • Responded to telephone inquiries and complaints following standard operating procedures.

Porter

Brunswick Adams Lanes
05.2007 - 01.2008
  • Inspected rooms for cleanliness to meet company standards.
  • Read and interpreted safety rules, operating and maintenance instructions, and procedure manuals.
  • Vacuumed, swept and detailed interior and exterior of buildings.
  • Checked trash receptacles to empty as needed.
  • Removed debris, cleaned spills and mopped floors throughout facility.
  • Set up, arranged and removed tables and chairs to prepare facilities for events.

Cashier

Rita's Water Ice
05.2007 - 10.2007
  • Greeted and informed customers of products, fostering positive store experiences.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Provided efficient and courteous service to customers.
  • Resolved and de-escalated issues to address customer concerns.
  • Built and maintained positive working relationships with co-workers.
  • Counted cash drawers at beginning of shifts to verify correct amounts.
  • Processed cash, check and credit cards for customer purchases.
  • Bagged or boxed merchandise and prepared packages for shipment.

Education

High School Diploma - Animal Science

Walter Biddle Saul High School
PHILA, PA
06.2006

Skills

  • Customer service focus
  • Employee coaching
  • Motivation techniques
  • Industry expertise
  • Time management
  • Training and mentoring

Timeline

Frontline Supervisor

UPS
07.2013 - 05.2025

Package Handler

UPS
11.2012 - 12.2012

Security Guard

APG Security
01.2011 - 06.2011

Cashier

Adams Bowling Bonanza
07.2009 - 07.2010

Cage Wash Technician

Charles River Laboratories
04.2009 - 02.2010

Customer Service Cashier

Brunswick Adams Lanes
03.2008 - 07.2009

Customer Service Representative

Brunswick Adams Lanes
01.2008 - 03.2008

Porter

Brunswick Adams Lanes
05.2007 - 01.2008

Cashier

Rita's Water Ice
05.2007 - 10.2007

High School Diploma - Animal Science

Walter Biddle Saul High School

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Octavia Hawkins-Crenshaw