Octavia M. Holloway

• Conduct new employee orientation.
• Perform all payroll functions.
• Coordinate employee appreciation events.
• Address employee concerns and foster a positive work environment.
• Attend all required meetings and events.
• Interview applicants, hire, and onboard new employees.
• Work with departmental heads on employee-related matters.
• Maintain and update employee files and records.
• Submit incident reports in accordance with guidelines and procedures.
• Other duties as assigned.

• Complete monthly nursing schedules, coordinating requests to ensure coverage on units.
• Ensure that the Center has adequate and appropriate staff to meet the needs of the residents, based on the budget and the census.
• Report to the Director of Nursing all employees with excessive tardiness or absenteeism in accordance with the policy.
• Consult with nursing department staff and supervisors concerning the staffing/scheduling needs to assist in the elimination/correction of problem areas, and improvement of services.
• Attend meetings (safety, recruitment, retention, etc.) as required.
• Maintain a current listing of all nursing staff phone numbers, and update the current postings of all departmental managers' contact information.
• Send daily missing punch reports to unit managers to ensure all time is corrected in the payroll system, to avoid payment errors or missed payments.
• Provide newly hired nursing personnel with an orientation schedule, and assign a staff member to provide orientation.
• Assist with the completion of designated reports in accordance with established policies and procedures.

Liver/Kidney Donor Program Coordinator

Podiatry, Cancer Center, Neurology and Neurosurgery

• Manage multiple high-volume telephone lines simultaneously.
• Schedule patient appointments, obtaining demographic, insurance information, and basic clinical information.
• Inform patients of referral requirements, patient financial responsibilities, and pre-visit information.
• Maintain strong telecommunication skills.
• Manage alerts, report errors, and use other system tools to reduce errors.
• Maintain the competency of all electronic systems: Centricity, business IDX, EMR, Aria, Medconnect, and the Managed Care Handbook.
• Observe Joint Commission standards, patient rights, patient safety initiatives, and HIPAA privacy standards.
• Complete assignments to improve intra- and interdepartmental efficiency and productivity.
• Meet established performance and quality metrics, as indicated by the CSU leadership, GPG, and GUH standards.
• Appropriately and accurately scan documents into the patient EMR.
• Complete in services and educational training.
• Interact with team members both on the unit and in other units to assist patients appropriately.

• Aid residents with activities of daily living (ADLs).
• Document all services provided to residents.
• Report any concerns with health and well-being to the RN on duty, or the DON, if needed.
• Attend and participate in scheduled in-service trainings, educational classes, and meetings, including safety committee, QQA process, and Circle of Care classes, etc.
• Meet or exceed guideline standards as they pertain to confidentiality, resident information, appearance, safety, and sanitation policies and procedures.
• Assist with resident admissions, transfers, and discharge responsibilities.
• Work closely with other health care professionals and the families of the residents.
• Perform other reasonable tasks as assigned by the supervisor.

• Perform complete registration, obtaining and verifying complete demographic information for new and existing patients.
• Obtain authorization for same-day and future appointments.
• Contact insurance providers to verify correct insurance information
• Master scheduling for 6+ doctors and NPs, with the Department of Interventional Radiology.
• Coordinate patient procedures and follow-up appointments.
• Schedule biopsies, tube placements, surgeries, CAT scans, ultrasounds, MRIs, fluoroscopic procedures, X-rays, etc.
• Inform patient of pre-procedure preparations at the time of scheduling
• Use EMR and Aria to access patient medical records to pull patient orders or referrals for an upcoming appointment.
• Use Amalgia to print patient wristbands and procedure cards, and attach them to the appropriate medical forms needed to be completed upon patient check-in.
• Review procedure schedules daily for errors for upcoming dates.
• Review patient labs and procedure packets, and arrange them for nursing staff.
• Accurately select and enter complete insurance information, and FCS/Hospital Patient Accounting Plan Code assignments in approved organization electronic scheduling and billing systems.
• Identify insurance, GPG, and GUH contract participation status (Par vs. Non-Par).
• Clear all alerts on pending appointments at the time of patient arrival.
• Obtain and scan the patient photo ID, insurance cards, referrals, or any other written documentation needed for the appointment.
• Collect payments from self-pay patients, and collect the settlement form.
• Observe Joint Commission standards, patient rights, patient safety initiatives, and HIPAA privacy standards

• Use IDX/Centricity Business; search the Enterprise Access Directory (EAD) to establish if the patient is new or existing.
• Following guidelines to avoid duplicate medical record numbers.
• Obtain and verify complete demographic information from new and existing patients.
• Accurately select and enter complete insurance information, and FCS/Hospital Patient Accounting Plan Code assignments in approved organization electronic scheduling and billing systems.
• Clear all alerts on pending appointments at the time of patient arrival.
• Obtain and scan the patient photo ID, insurance cards, referrals, or any other written documentation needed for the appointment.
• Collect payments from self-pay patients, and collect the settlement form.
• Schedule cat scans, ultrasounds, MRIs, fluoroscopic procedures, and X-rays.
• Identify insurance, GPG, and GUH contract participation status (Par vs).
• Non-Par)
• Maintains competency in all electronic systems required for job functions.
• Use EMR and Aria to access patient medical records to pull patient orders or referrals for an upcoming appointment.
• Communicate with physicians and nurses to assist patients.
• Contact insurance providers to verify correct insurance information.

• Schedule cat scans, ultrasounds, and fluoroscopic procedures.
• Obtain and verify demographic, insurance, referring physician, and financial information.
• Patient confirmation call, 48 hours in advance, verifying examination and preparations.
• Check in patients, give them the appropriate paperwork, assist patients with the completion of the forms, and ensure that all paperwork is complete and ready for the Registration staff.
• Call physicians' offices to obtain the patient's doctor's orders, and then file them in alphabetic order.
• Manage multiple high-volume telephone lines.
• Communicate patient arrival to technical staff, and notify patients of delays or equipment failures.
• Enter patient orders using the Invision (SMS) system order entry.
• Collect patient payments, batch payments, and deliver them to the designated department resource for balance verification.

• Managed a high-volume phone line, taking 50 to 100 calls per shift.
• Maintained the cleanliness and presentation of the stock room and production floor.
• Assisted customers with food selection, inquiries, and order customization requests.
• Maintain up-to -date knowledge of hotel policies regarding payments, returns, and exchanges.
• Write down orders, read them for confirmation, and correctly enter orders in the computer system.
• Package and deliver all amenities from the front desk, sales, GM, and restaurant MOD.
• Wear a clean and neat uniform.
• Follow the 100% satisfaction-guaranteed policy when dealing with guest issues.

• Setup/Serve for a variety of functions ranging from wedding receptions, business meetings, luncheons, church events, birthday parties, banquets, etc.
• Use Microsoft Office suites of products to look up contracts, or to add changes to an existing event/account.
• Assist customers with directions and questions about Martins.
• Clean and reset for the next day's events.