Summary
Overview
Work History
Education
Skills
Insurance Adjuster license in Texas and Florida
Timeline
Generic

Octavia Howard

Grand Prairie,TX

Summary

Detail-oriented Examiner with 10 + years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and Quality Analysis .

Overview

14
14
years of professional experience

Work History

Remote Claims Examiner

Alacrity Solutions
06.2023 - 09.2023
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
  • Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
  • Enhanced claim resolution process by implementing efficient case management and documentation practices.
  • Streamlined claims processing for faster settlement times through diligent investigation and assessment of property damages.
  • Managed a high volume of cases simultaneously while maintaining accuracy and attention to detail throughout the examination process.
  • Maintained an organized workflow by prioritizing tasks effectively, leading to timely completion of claim examinations.
  • Reviewed hail storms up to 20-30 files a day.
  • Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
  • Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.

Remote Property Desk Adjuster

FKS Insurance Services
09.2022 - 11.2022
  • CAT deployment for hurricane Ian
  • Worked directly with the catastrophe team to investigate, negotiate, and close property claims
  • Reviewed contractor repair estimates to ensure accuracy and compliance
  • Documented all review and assignment activity in internal systems and Xactimate.
  • Monitored and reviewed claim work product and performed audits
  • Handled and monitored field property claim reports
  • Reviewed and completed assigned files within a reasonable timeframe
  • Demonstrated strong homeowner policy knowledge and coverage interpretation skills
  • Determined subrogation and salvage opportunities
  • Provided excellent customer service to each insurer
  • Ensured timely and accurate claim payments.
  • Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
  • Streamlined the claims process for improved efficiency and faster resolutions, working closely with clients and insurance carriers.
  • Achieved high levels of accuracy in damage assessments by thoroughly reviewing property inspection reports and estimates.
  • Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
  • Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.

Quality Analyst/ Underwriting/ Mortgage servicing lead

Bank Of America
01.2010 - 01.2014
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Contributed to seamless project handoffs between teams by providing clear documentation of testing results and recommendations for improvements.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
  • Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
  • Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.

Education

Pursuing Undergraduate Degree in Business -

Tarrant County College

Skills

  • Power point
  • Excel
  • Word
  • Type 40wpm

Insurance Adjuster license in Texas and Florida

License property adjuster in the state of Texas and Florida .

Timeline

Remote Claims Examiner

Alacrity Solutions
06.2023 - 09.2023

Remote Property Desk Adjuster

FKS Insurance Services
09.2022 - 11.2022

Quality Analyst/ Underwriting/ Mortgage servicing lead

Bank Of America
01.2010 - 01.2014

Pursuing Undergraduate Degree in Business -

Tarrant County College

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Octavia Howard