Octavia Jackson
Stafford,TX
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
18
18
years of professional experience
Work History
Macy’s Starbucks/ Macy’s Taste Bar
Macy’s
Sugar Land, Texas
10.2019 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Work Study
Culinary Institute LeNotre
Sugar Land, TX
09.2017 - 12.2019
- Picking up and dropping off the office mail
- Maintaining the paper and ink supply in the various printers
- Answering phones and taking messages
- Conducting online research
- Delivering paperwork on the main campus
- Performing other clerical duties as may be required by the office staff.
- Entered data into computer systems for tracking purposes.
- Assisted in the organization and filing of student records and documents.
- Updated databases with current contact information for students, faculty, staff and alumni.
- Supported faculty members with research projects and other tasks as assigned.
- Assisted department with special projects and tasks to meet deadlines.
Starbucks
Sugar Land, TX
01.2007 - 08.2016
- Complied with standards for merchandising, stocking, and storing product
- Constantly expanded personal knowledge of coffee styles and varieties
- Conducted successful cash audits at the end of each shift
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality
- Strong leader of customer support staff.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided on-the-job training to new staff members.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
Pharmacy Technician
Vac Pharmacy
Houston, TX
06.2009 - 05.2015
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Associate of Science - Baking And Pastry Arts
Culinary Institute LeNotre
Houston, TX12-2019
Associate of Science - Pharmacy Technician
Remington College
Houston, TX04-2009
High School Diploma -
Sharpstown High School
Houston, TX05-2005
Skills
- Customer service
- Customer retention
- Register operations
- Safe Severe certified
- Staff Development
- Performance Management
- Team Leadership
- HIPAA
- FDA Drug Safety Guidelines
- Healthcare regulations
- Proper labeling procedures
- Verifying orders
- Pharmaceutical Calculations
- Regulatory Compliance
- Medication Dispensing
Timeline
Macy’s Starbucks/ Macy’s Taste Bar
Macy’s
10.2019 - Current
Work Study
Culinary Institute LeNotre
09.2017 - 12.2019
Pharmacy Technician
Vac Pharmacy
06.2009 - 05.2015
Starbucks
01.2007 - 08.2016
Associate of Science - Baking And Pastry Arts
Culinary Institute LeNotre
Associate of Science - Pharmacy Technician
Remington College
High School Diploma -
Sharpstown High School
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