Summary
Overview
Work History
Education
Skills
Timeline
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Octavia James

Huntsville,TX

Summary

Enthusiastic and customer-focused professional with a passion for providing exceptional financial services. Eager to leverage strong communication and problem-solving skills to assist clients in achieving their banking goals at First National Bank Texas. Quick learner with a solid understanding of banking principles and a commitment to delivering a positive client experience. Ready to contribute to a team-oriented environment and support clients in navigating their financial needs.

Overview

5
5
years of professional experience

Work History

Crew Team Member

McDonald's
09.2023 - Current
  • Acted as a primary point of contact with customers, ensuring satisfaction through effective communication and accurate order-taking
  • Managed time efficiently to prioritize tasks and complete them with speed and accuracy
  • Demonstrated quick problem-solving abilities by promptly identifying and addressing customer issues and escalating them as necessary
  • Maintained a keen attention to detail to resolve customer concerns with limited information, ensuring high-quality service
  • Offered recommendations and suggestions to customers, such as upselling techniques and menu item preferences, to enhance their experience.

Sales Associate

Old Navy
06.2019 - 12.2021
  • Demonstrated strong product knowledge and effectively communicated product features and benefits to customers, resulting in increased customer satisfaction and repeat business
  • Utilized consultative selling techniques to understand customer needs and recommend tailored solutions
  • Collaborated with cross-functional teams to resolve customer inquiries, troubleshoot issues, and ensure a seamless customer experience
  • Handled cash and credit transactions accurately and maintained a clean and organized sales floor
  • Assisted customers in a fast-paced retail environment, addressing inquiries, resolving complaints, and providing product information
  • Maintained a high level of professionalism and courtesy while handling a high volume of customer interactions, leading to a 95% customer satisfaction rate
  • Managed customer returns and exchanges efficiently, following company policies and ensuring customer retention.

Education

Bachelor of Science - Computing Science

Sam Houston State University
Huntsville, TX
05.2026

Bachelor of Business Administration - International Business

Sam Houston State University
Huntsville, TX
05.2026

Skills

  • Proficient in Microsoft Office: Word, PowerPoint, Excel
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a focus on building rapport and relationships
  • Skilled in handling objections and turning them into opportunities
  • Adaptability and ability to thrive in a fast-paced and dynamic environment
  • Solid understanding of sales techniques and customer psychology

Timeline

Crew Team Member

McDonald's
09.2023 - Current

Sales Associate

Old Navy
06.2019 - 12.2021

Bachelor of Science - Computing Science

Sam Houston State University

Bachelor of Business Administration - International Business

Sam Houston State University

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Octavia James