OCTAVIA JENNINGS
Baltimore,MD
Summary
Executive Assistant skilled at multi-tasking and maintaining strong attention to detail. Known for leveraging professionalism and superior communication skills to meet client and company needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Aspire Wellness Center
Nottingham, MD
11.2021 - 02.2023
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered and routed telephone calls and took messages.
Leasing Specialist
Sharp Leadenhall Apartments
Baltimore, MD
07.2021 - 09.2021
- Explained policies and procedures to tenants and enforced rules.
- Kept records of correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Checked common areas regularly to keep neat, clean and free of debris.
- Scheduled tours so interested parties could view available units and see facilities.
- Maintained accurate records of correspondence with and from tenants.
- Wrote and filed reports each day on current leasing activities.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.
- Showed units to potential tenants and answered questions about life in community.
- Checked rental eligibility by following company's verification process.
Assistant Property Manager
Johnston Square Apartments
Baltimore, MD
05.2021 - 07.2021
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Checked common areas regularly to keep neat, clean and free of debris.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Oversaw daily operations, maintenance and administration of various properties.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Executive Assistant/Director of Residential Services
Canton Management Company
Baltimore, MD
01.2018 - 07.2020
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Coordinated meeting and event logistics for Property management, including executives.
- Processed lease renewals, new lease.
- Scheduled meetings and events and recorded meeting minutes.
- Served as Executive Assistant to Property Manager, and executive staff providing high-level support on broad range of business initiatives.
- Open, read, and wrote answers to routine letters and correspondence.
- Facilitated accurate schedule management and event coordination for Property Manager.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Scheduled and planned meetings and conferences, which helped to streamline business operations.
- Managed sensitive information with discretion while providing administrative support to executive teams.
- Handled and distributed all incoming and outgoing mail for 9-member executive team.
- Addressed and responded to incoming correspondence.
- Maintained updated data on all products and operational services.
- Produced professional and error-free letters, presentations and spreadsheets.
- Investigated issues and problems and drafted responses to urgent requests.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Liaised between Property Manager and clients regarding client accounts and new business.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Supported clerical needs of 9 Staff members, including taking messages, scanning documents and routing business correspondence.
- Restocked office and break room supplies independently to maximize team productivity.
- Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Collaborated with other administrative team members, human resources and finance department on special projects and events.
- Maintained professional administrative discretion.
- Answered phones and emails for all staff with efficiency and appropriate responses.
- Researched topics of interest and culled gathered information to produce concise reports.
- Executed special objectives and projects in response to executive team and board member requests.
- Maintained office supplies by checking stocks and placing orders.
Education
Some College (No Degree) - Psychology
Rasmussen College - Topeka
Topeka, KSSkills
- Clients
- Inventory
- Office reception
- Instituted intensive training programs to improve employees' understanding of corporate products and services
- Residential customer service
- Knowledge of legal standards
- Residential maintenance
- Office supplies ordering
- Intake services
- Professional written communication abilities
- Multi-line phone system proficiency
- Proofreading skills
- Office equipment operation
- Professional relationships
- Front Office Management Certified
- Standard office practices
- Professional communication
- Entered leads, appointments and communication into Appfolio
- Compliance and regulations
- Client services
- Social work
Accomplishments
- I have certificates in the completion of health courses and they are as follows: Certificate of Completion in "Act with Heart- Customer Service annual Training".
- Certificate of Completion in "Standard Precautions: Blood borne Pathogens and Other Potentially Infectious Materials".
Timeline
Administrative Assistant
Aspire Wellness Center
11.2021 - 02.2023
Leasing Specialist
Sharp Leadenhall Apartments
07.2021 - 09.2021
Assistant Property Manager
Johnston Square Apartments
05.2021 - 07.2021
Executive Assistant/Director of Residential Services
Canton Management Company
01.2018 - 07.2020
Some College (No Degree) - Psychology
Rasmussen College - Topeka
Similar Profiles
Candice OwensCandice Owens
Director of Programs at Pride Center Of MarylandDirector of Programs at Pride Center Of Maryland
Paige MillsPaige Mills
PRP Intern (Psychiatric Rehabilitation) at Aspire Wellness Inc.PRP Intern (Psychiatric Rehabilitation) at Aspire Wellness Inc.
Sondra SiesSondra Sies
Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)Outpatient Registrar at Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)