Octavia Lake
Baltimore,MD
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Management Coordinator
BlueCross BlueShield
Baltimore, MD
01.2022 - Current
- Monitor daily and weekly activities progress, effectively prioritize, and communicate efficient direct inquiries to appropriate team members
- Facilitated collaboration between primary care physician, specialist, hospital staff and community resources to provide comprehensive patient care.
- Evaluated outcomes data generated from clinical interventions to identify potential areas of improvement.
- Provided crisis intervention when needed by assessing risk factors associated with mental health issues.
- Responded promptly to inquiries from clients regarding their individualized plan of care.
- Coordinated post-discharge follow-up appointments with healthcare providers for ongoing treatment.
- Monitored quality of care provided by home health agencies, nursing facilities, and other providers.
- Developed and implemented care plans to meet the needs of clients with chronic conditions.
- Assisted clients in navigating through the healthcare system while advocating for their best interests.
- Identified gaps in service delivery or opportunities for improvement within the system of care.
Lead Community Health Care Coordinator
St. Agnes Hospital
Baltimore, MD
11.2020 - 01.2022
- Responsible for communicating with clients about expectation and health goals; delegating tasks to appropriate team members; managing deadlines and progress with clients; collecting and analyzing feedback from clients to gauge success; provide food service; assist with processing medical insurance and provide prescription assistance.
Immunization Specialist
Baltimore Medical System
Baltimore, MD
05.2019 - 11.2020
- Tasked with establishing and maintaining computer-based vaccine records; provide support for the day-to-day operations of the office; administering vaccines to adults, teenagers, and pediatric patients; keeping count of all medications ensuring not going over budget; obtaining and monitoring emergency equipment; maintain site equipment; completion and documentation of monthly fire drills.
Lead Medical Assistant
Medstar Harbor Hospital
Baltimore, MD
05.2018 - 05.2019
- Served as Lead Medical Assistant for the OB/GYN department; refer and schedule patients for testing and deliveries according to physician notes; track and monitor all labs through web portal for accurate and timely results; process FMLA paperwork and address patients’ questions and concerns; encourage open communication with patient and provider through email, web portal, text and phone calls; maintain patient exam rooms by stocking rooms daily for provider and staff use.
Lead Medical Assistant
Johns Hopkins Medical OB/GYN
Columbia, MD
05.2014 - 05.2018
- Educated OB/GYN Patient on ways to alter health behaviors; prepped rooms for exam and minor office procedures; recorded patient medical history containing common information; completed intake and minor surgery vitals before any procedures; informed patients of medical treatment and follow up requirements; reviewed next day patients charts to prepare supplies and information sheets for patients; conducted interview for open vacancies on site; lead and coach the staff i.e
- Policies and procedures; schedule staff as needed.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
Hagerstown, MDAssociate of Science - Nursing
The Community College of Baltimore County
Catonsville, MDSkills
- Administration
- Resource Monitoring
- Resource Monitoring
- Critical Thinking
- Process Implementation
- Epic Systems
- Attention to Detail
- External analysis
- Quality measurement
- Time management
- Microsoft Office
Certification
- CPR
- AED
Externshipexperience
Cherry Hill Medical Center, Baltimore, MD
Timeline
Care Management Coordinator
BlueCross BlueShield
01.2022 - Current
Lead Community Health Care Coordinator
St. Agnes Hospital
11.2020 - 01.2022
Immunization Specialist
Baltimore Medical System
05.2019 - 11.2020
Lead Medical Assistant
Medstar Harbor Hospital
05.2018 - 05.2019
Lead Medical Assistant
Johns Hopkins Medical OB/GYN
05.2014 - 05.2018
Bachelor of Science - Healthcare Administration
Purdue University Global
Associate of Science - Nursing
The Community College of Baltimore County
- CPR
- AED
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